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Senior Engineer

Job Description

• Should be proficient in English and Hindi language
• Excellent communication skills, listening and probing skills
• Should be ready to work in Night shifts
• Basic knowledge on Computer Hardware, Windows & MAC Operating systems
• Basic knowledge on Networking concepts and AC and DC current concepts
• Responsible to handle customer queries / issues through Voice calls
• Responsibility is to provide first level technical assistance for Seagate hardware devices.
• Responsible to analyze the reasons for any replacement, follow-ups and adhere to the process before approving it
• Should be technically efficient to understand/analyze the issue with the hardware devices
• Ability to effectively use online search engines at basic and advanced levels

Required Skills

Primary skills

  • Networking
  • Troubleshooting
  • Customer support
  • Storage Engineer
  • VMWare
  • Networking Troubleshooting

Secondary skills

  • Customer support

Job overview

Job title
Senior Engineer
Reference ID
RRF-41249
Location
Chennai, Tamil Nadu, India
Experience
1 – 5 Months
Qualification
Any Degree

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