Senior Engineer
Job Description
• Should be proficient in English and Hindi language
• Excellent communication skills, listening and probing skills
• Should be ready to work in Night shifts
• Basic knowledge on Computer Hardware, Windows & MAC Operating systems
• Basic knowledge on Networking concepts and AC and DC current concepts
• Responsible to handle customer queries / issues through Voice calls
• Responsibility is to provide first level technical assistance for Seagate hardware devices.
• Responsible to analyze the reasons for any replacement, follow-ups and adhere to the process before approving it
• Should be technically efficient to understand/analyze the issue with the hardware devices
• Ability to effectively use online search engines at basic and advanced levels
• Excellent communication skills, listening and probing skills
• Should be ready to work in Night shifts
• Basic knowledge on Computer Hardware, Windows & MAC Operating systems
• Basic knowledge on Networking concepts and AC and DC current concepts
• Responsible to handle customer queries / issues through Voice calls
• Responsibility is to provide first level technical assistance for Seagate hardware devices.
• Responsible to analyze the reasons for any replacement, follow-ups and adhere to the process before approving it
• Should be technically efficient to understand/analyze the issue with the hardware devices
• Ability to effectively use online search engines at basic and advanced levels
Required Skills
Primary skills
- Networking
- Troubleshooting
- Customer support
- Storage Engineer
- VMWare
- Networking Troubleshooting
Secondary skills
- Customer support
Job overview
- Job title
- Senior Engineer
- Reference ID
- RRF-41249
- Location
- Chennai, Tamil Nadu, India
- Experience
- 1 – 5 Months
- Qualification
- Any Degree
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