Careers at Movate – Colombia

Job title : AI Architect
Work Location: Bangalore, Chennai & Pune
Experience: 8 – 10 years
Education Qualification: Any Graduate

Lead the agentic AI engineering function — responsible for the design, architecture, and quality of all AI agents on the platform. Define engineering standards for prompt design, agent evaluation, and LLM integration across the team.

Roles and Responsibilities:

• Architect the agent engineering framework: orchestration patterns, prompt governance, and tool-calling standards
• Lead design review of all agent implementations across the team
• Own the RAG pipeline architecture: embedding strategy, retrieval optimization, and accuracy benchmarks
• Define the agent evaluation framework: golden datasets, confidence calibration, regression testing
• Set prompt engineering standards and chair the prompt review board
• Mentor JL1 engineers on agent development and evaluation
• Monitor and optimize agent performance in production: latency, cost, and accuracy

Required Skills:

• 10+ years in AI/ML engineering; 5+ years with production LLM systems
• Experience architecting RAG pipelines at scale
• Python expert; TypeScript/Node.js familiarity a plus
• Understanding of LLM cost management, token budgeting, and latency optimization
• Deep expertise in prompt engineering, agent design, and LLM integration
• Agent evaluation: hallucination testing, confidence scoring, regression frameworks
• Experience leading AI/ML engineering teams

Nice to have:

• Experience with Model Context Protocol (MCP) or tool-calling standards
• Background in enterprise AI platform builds
• Knowledge of ITSM or IT operations domains

Job title : AI Engineer (Junior)
Work Location: Bangalore, Chennai & Pune
Experience: 1 – 3 years
Education Qualification: Any Graduate

Build AI agents and supporting infrastructure on an enterprise agentic AI platform. Implement LLM-powered agents, prompt logic, and evaluation pipelines under senior technical guidance.

Roles and Responsibilities:

• Build AI agents using LLM APIs per established design patterns
• Write, test, and iterate on prompts within the prompt governance framework
• Integrate agents with backend APIs and tool-calling interfaces
• Support RAG pipeline development: ingestion, embedding, and retrieval
• Write agent evaluation test cases and contribute to the evaluation harness
• Participate in code reviews and prompt review processes

Required Skills:

• 1–3 years in AI/ML or software engineering with LLM exposure
• Python proficiency
• Understanding of RAG concepts: chunking, embeddings, vector search
• Hands-on experience with LLM APIs (OpenAI, Anthropic, or equivalent)
• Prompt engineering fundamentals: system prompts, few-shot, structured outputs
• Git-based workflows

Nice to have:

• Exposure to LangChain, LlamaIndex, or similar agentic frameworks
• Experience with agent evaluation metrics (RAGAS or equivalent)
• Background in ITSM or IT operations domains

Job title : Backend Engineer (Lead)
Work Location: Bangalore, Chennai & Pune
Experience: 5 – 7 years
Education Qualification: Any Graduate

Lead backend engineer responsible for technical stream ownership, hands-on engineering, and the quality of the entire backend function. Collaborate with the Solution Architect on design, lead the backend team, and drive delivery of the most complex platform components

Role and Responsibilities:

• Own design and implementation of the most complex backend components
• Provide technical direction, code standards, and review across the backend team
• Collaborate with the Solution Architect on system design and non-functional requirements
• Drive API design, data contracts, and integration architecture decisions
• Own CI/CD pipeline health, code coverage, and test automation standards
• Mentor and develop JL1 and JL2 engineers
• Make implementation trade-off decisions and resolve technical blockers

Required Skills:

• 8+ years backend engineering; expert-level Node.js and/or Python
• Kafka/event streaming: production operations experience
• Experience leading and mentoring engineering teams
• Deep expertise in durable workflow systems (Temporal or equivalent)
• Cloud-native: Kubernetes, Terraform, AWS or Azure
• Strong understanding of distributed system patterns and trade-offs

Nice to have:

• Experience on AI or LLM platform builds
• Background in enterprise integration architecture
• Knowledge of ITSM or IT operations systems

Job title : Backend Engineer (Senior)
Work Location: Bangalore, Chennai & Pune
Experience: 3 – 5 years
Education Qualification: Any Graduate

Senior backend engineer owning complex technical workstreams including workflow automation, enterprise integrations, and core platform services. Provide technical guidance to junior engineers and contribute to design decisions.

Roles and Responsibilities:

• Design and build complex backend systems: workflows, integration pipelines, and platform APIs
• Implement durable workflow patterns: retry, compensation, and human-in-the-loop gates
• Own enterprise integrations end-to-end from contract to production
• Build automation frameworks and script libraries
• Conduct code reviews and mentor JL1 engineers
• Contribute to CI/CD pipeline quality gates

Required Skills

• 4–6 years backend engineering; strong Node.js and/or Python
• Kafka or equivalent event streaming
• Docker and Kubernetes deployment experience
• Cloud platform experience: AWS or Azure
• 4–6 years backend engineering; strong Node.js and/or Python
• Kafka or equivalent event streaming
• Docker and Kubernetes deployment experience
• Cloud platform experience: AWS or Azure

Nice to have:

• Experience building tool-calling or automation frameworks for AI/LLM systems
• Background in enterprise integration (Teams, Slack, email gateway, or similar)
• Infrastructure automation: Ansible, Terraform, or scripting

Job title : Backend Engineer (Junior)
Work Location: Bangalore, Chennai & Pune
Experience: 1 – 3 years
Education Qualification: Any Graduate

Build backend platform components including API services, workflow implementations, and enterprise integrations. Work within a structured team under senior technical guidance

Roles and Responsibilities:

• Develop REST APIs and backend services per specification
• Implement workflow logic using durable workflow engines
• Build integrations with enterprise communication and monitoring tools
• Write unit and integration tests; maintain code coverage standards
• Participate in code reviews and sprint ceremonies

Required Skills:

• 1–3 years backend engineering experience
• REST API design and implementation
• Git-based workflows and PR practices
• Test-driven development fundamentals
• Node.js and/or Python
• PostgreSQL or equivalent relational database
• Basic Docker and containerization knowledge

Nice to have:

• Exposure to Kafka or message queuing systems
• Exposure to Kubernetes or cloud environments (AWS or Azure)
• Familiarity with ITSM or enterprise software domains

Job title: Inbound Sales and Service Associate
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, customer service and sales.
Education Qualification: High School Diploma
No of openings : 60

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.
• You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• 1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product

Job title: Senior Full Stack Engineer
Work Location: Colombia
Experience: 6–8 years
Education Qualification: High School

Roles and Responsibilities:

• Risk Identification: Identify and prioritize meaningful security risks across first-party code, services, infrastructure, build pipelines, and software supply chain components.
• Vulnerability Validation: Validate findings for exploitability, severity, affected products, business impact, and remediation priority.
• Cross-Functional Collaboration: Collaborate with Security Research and Product teams to translate novel findings, malicious component discoveries, and emerging attack patterns into research-ready outputs, product improvements, detection opportunities, and customer-facing intelligence.
• Remediation & Mitigation: Work closely with Application Security and Engineering to move validated findings through remediation and reduce repeat vulnerability patterns.
• AI-SDLC Evangelism: Champion modern AI-SDLC practices by translating recurring vulnerability classes, insecure coding patterns, and effective remediation approaches into reusable guidance, detection logic, secure coding standards, and remediation playbooks.
• Fix Implementation: Create clear remediation guidance, engineering-ready fix proposals, and pull requests where appropriate.

Required Skills & Desired Skills

• Experience: 8+ years of professional software engineering experience, including 2+ years in a Staff Engineer or equivalent technical leadership role.
• Security Expertise: Proven experience identifying, validating, and helping remediate vulnerabilities in production software, services, APIs, infrastructure, or software supply chain components.
• Code Proficiency: Strong ability to read, understand, and reason about complex codebases, preferably including Java, Kotlin, or other JVM-based backend systems.
• Tooling & Methods: Hands-on experience with application security testing methods and tools, such as SAST, DAST, SCA, secret scanning, threat modeling, secure code review, or vulnerability validation.
• AI & Automation: Practical experience using AI-assisted engineering, security analysis, or automation techniques to improve software quality outcomes.
• Communication: Ability to translate security findings into clear remediation guidance, engineering-ready recommendations, and practical risk-based priorities. Strong collaboration skills working across AppSec, Engineering, Product, or Security Research teams.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
• DevOps Culture: Solid understanding of cloud-native architecture, CI/CD workflows, build pipelines, containers, and modern DevOps practices.
• Leadership: Passion for raising the security bar through technical leadership, mentoring, secure engineering practices, and continuous improvement.
• Advanced English (B2+)

Desirable Certifications:

• SANS: GSEC, GCIH, GCLD, GCID, GMON
• (ISC)²: CISSP, CC, SSCP, CCSP, CAP, CSSLP

Job title: Lead Full Stack Engineer
Work Location: Colombia
Experience:  10+ years
Education Qualification:  high school graduate – professional

Roles and Responsibilities:

• Full-Stack Architecture & Development: Lead the design, implementation, and scaling of robust backend services and intuitive frontend interfaces across our product ecosystem.
• Risk Mitigation & Code Quality: Identify and prioritize performance, scalability, and security risks across first-party code, services, and software supply chain components.
• Cross-Functional Collaboration: Collaborate with Product, Design, and Security Research teams to translate complex requirements, novel AI findings, and architectural patterns into production-ready software features.
• Modern AI-SDLC Champion: Champion modern AI-assisted development practices by integrating automated coding standards, detection logic, and secure coding playbooks into the everyday engineering workflow.
• Technical Leadership & Fixes: Provide engineering-ready architectural proposals, guide technical decisions, perform deep code reviews, and drive complex pull requests to completion.

Required Skills & Desired Skills

• Experience: 10+ years of professional software engineering experience, including 2+ years in a Lead Engineer, Staff Engineer, or equivalent technical leadership role managing complex frontend and backend ecosystems.
• Code Proficiency: Strong ability to write and reason about complex codebases, with deep expertise in Java, Kotlin, or other JVM-based backend systems, alongside modern frontend frameworks.
• Tooling & Methods: Hands-on experience with application engineering testing methods and quality tools (such as SAST, DAST, SCA, threat modeling, or automated unit/integration validation).
• AI & Automation: Practical experience using AI-assisted engineering, automated analysis, or DevSecOps automation techniques to improve software deployment and quality outcomes.
• DevOps Culture: Solid understanding of cloud-native architecture, CI/CD workflows, build pipelines, containers, and modern DevOps practices.
• Communication & Language: Ability to translate technical findings into practical risk-based priorities and clear engineering guidance. Advanced English (B2+) is required for daily cross-functional collaboration.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
• Leadership: Passion for raising the engineering bar through technical leadership, mentoring junior developers, and fostering continuous improvement.

Desirable Certifications (Plus):

• SANS Certifications: GSEC, GCLD, or equivalent cloud/architecture training.
• (ISC)² Certifications: CSSLP (Certified Secure Software Lifecycle Professional), CISSP, or equivalent security-by-design credentials.

Job title: Contract Renewal Specialist/ Retention Specialist
Work Location: McKinley, Taguig
Experience: 2-3 years
Education Qualification: High School Graduate

Roles and Responsibilities:

• Own renewal conversations escalated by Atlas — non-responders after automated sequences, negative sentiment signals, at-risk accounts, and customers seeking to negotiate outside the automated flow
• Work inside the Atlas Co-Pilot desktop, using account history, intent signals, and prior automated touchpoints to pick up the conversation with full context rather than starting cold
• Facilitate renewals at existing contract terms; escalate concessions, pricing adjustments, or contract modifications to the designated Gainsight/customer CSM rather than negotiating them independently
• Identify and surface upsell or expansion signals during renewal conversations, routing them to the appropriate internal owner
• Document every interaction accurately in the CRM and Atlas activity log, including outcome, sentiment, and any escalation triggered
• Meet or exceed KPIs tied to renewal rate and save rate, not average handle time or contacts-per-hour
• Participate in structured onboarding and ongoing coaching on SaaS renewal objection handling and the Atlas handoff model
• Flag patterns back to the program (recurring objections, timing issues, product gaps) so they can inform both agent coaching and Atlas automation tuning
• Maintain a positive, professional relationship with customers at every touchpoint, including save conversations
• Perform other duties as assigned

Required Skills & Desired Skills:

• Minimum of 3-5 years of experience in a renewal, customer success, or account management role — SaaS renewal experience required; general customer service background does not meet this bar
• Minimum CEFR B2 English-language proficiency (voice and written), verified through a passed language assessment prior to production placement
• Demonstrated experience handling objection and save conversations, not just transactional renewal touchpoints
• Comfortable working inside an AI-assisted workflow — reading automated intent/sentiment data and picking up a conversation mid-lifecycle rather than initiating cold outreach
• Strong verbal and written communication skills, with the judgment to know when to hold firm on terms and when to escalate
• Familiarity with CRM and contract management tools
• Strong organizational skills and attention to detail

Job Title: Fulfillment Operations Analyst
Location: Ultralag
Education: Bachelor’s Degree preferred
Experience: 2–4+ years in operations / fulfillment / supply chain / order management
No of Openings: 1+

Summary

• The Fulfillment Operations Analyst plays a critical role in ensuring a seamless order-to-cash process by managing fulfillment operations and coordinating across multiple teams such as Sales, Supply Chain, Finance, and Logistics.
• This role focuses on executing high-volume transactional workflows, maintaining data accuracy, resolving order issues, and supporting operational improvements to ensure timely and accurate delivery of customer orders.

Roles and Responsibilities

• Manage end-to-end fulfillment execution within ERP systems (e.g., NetSuite) 
• Process and validate orders, including CMPOs, manual fulfillments, and shipment coordination 
• Handle high-volume transactional workflows with strong accuracy and attention to detail 
• Monitor and manage expedite requests and operational escalations 
• Act as point of contact for order-related inquiries and provide timely responses 
• Collaborate with cross-functional teams (Sales, Finance, Supply Chain, Logistics) to resolve order issues 
• Track backlog and monitor order health to ensure on-time delivery 
• Ensure data integrity across pricing, configurations, BOMs, and system records 
• Identify and mitigate risks that could impact fulfillment timelines 
• Support process improvements and contribute to operational efficiency initiatives 
• Assist with reporting and documentation using tools like Google Sheets and Tableau

Required Skills

• Experience working with ERP systems (e.g., NetSuite) 
• Familiarity with CRM tools such as Salesforce 
• Strong analytical and problem-solving skills 
• High attention to detail and accuracy 
• Ability to manage high-volume workloads in fast-paced environments 
• Strong communication and cross-functional collaboration skills 
• Proficiency in Google Workspace (Sheets, Docs, Slides) 
• Ability to manage multiple priorities and meet deadlines
• *Excellent written and verbal communication skills.
• *Excellent English written and verbal communication skills.

Desired Skills

• Experience with Tableau, Asana, or Smartsheet 
• Knowledge of B2B EDI transactions 
• Background in supply chain, logistics, or order management 
• Experience with process improvement initiatives 
• Ability to work in global or cross-regional environments

Job title: Associate System Engineer
Work Location: Ultra Lag
Experience: 2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification: A university degree is preferred, or equivalent work experience

Roles and Responsibilities:

• Assist internal teams with configuration validation in support of sales opportunities. 
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.  
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team.  Will have the ability to take point on simple designs where appropriate
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions 
• Work with established programs and sizing tools to support customer pursuits 
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.

Required Skills & Desired Skills:

• BS in Computer Science, Engineering or other technical degree and/or equivalent experience
• 2+ years of experience (technology industry preferred) 
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
• Advanced Oral English
• Microsoft 365/Google Workspace, Salesforce.com or any other CRM system

Job title: Outbound Sales Representative
Work Location: UltraLag, Lagunilla, Heredia
Experience: Yes, Sales experience.
Education Qualification: Any Diploma
No of openings : 20 

Summary:

We’re looking for a motivated, execution-focused Sales Representative to drive adoption of Client’s restaurant inventory solution – the Supply Club. This role is responsible for sourcing, pitching, and converting Mx to purchase inventory through our platform, ensuring they understand the value, ease, and operational impact of consolidating inventory purchasing with our platform. Tactically, you will be focused on getting restaurants to sign up for a consumer subscription product which provides them with discounted delivery on their inventory. This is a high volume outbound account executive position, you should expect to dial 50+ customers a day.

Roles and Responsibilities:

High-Volume Outbound Sales

• Execute heavy outbound phone outreach daily to drive store closed-won performance
• Manage a large call volume while maintaining high-quality, consultative conversations
• Own weekly quotas across multiple growth products
• Prospect and find decision makers when contact information is unavailable
• Effectively build and manage a pipeline of opportunity including a strong follow up cadence

Prospecting & Pipeline Development

• Build and manage a high-quality pipeline of target Mx through outbound calling, email sequences, and localized prospecting (where applicable).
• Identify high-potential accounts using internal lead lists, data signals, and category insights.
• Maintain accurate call logs, lead and opportunity tracking across all sales systems.

Selling & Conversion

• Conduct outreach to engage decision-makers and complete full-cycle selling—from introduction to activation.
• Deliver clear value-based pitches tailored to each Mx’s operational needs (pricing transparency, delivery reliability, SKU availability, etc.).
• Own objection handling, solution positioning, and activation enrollment for each Mx.
• Drive weekly conversion goals, including CW performance, activation rates, and order consistency.

Account Enablement & Support

• Guide new Mx through onboarding steps: promotions, credits, DashPass applicability, and ordering workflows.
• Ensure Mx understand how to navigate the platform, order inventory, and optimize savings.
• Surface account issues, ordering challenges, or logistic blockers to internal teams and follow through until resolved.

Required Skills:

• Proficient speaking English to US based customers.
• Prior outbound sales experience, especially phone-heavy environments with weekly quotas.
• 2+ years of experience in inside sales or field sales—especially phone-heavy environments with weekly quotas.
• Strong communication skills and comfort selling to busy decision-makers.
• Ability to manage a large outbound volume while maintaining high-quality conversations.
• Data-driven mindset with a willingness to learn, iterate, and adopt new playbooks.
• High resilience, adaptability, and bias toward action in a fast-moving environment.
• Experience using Salesforce or similar CRM platforms
• Proficiency in Google Sheets or Microsoft Excel

Desired Skills:

• Previous experience in Delivery Apps Support.
• Salesforce knowledge.
• Experience selling multi-product or solution-based offerings
• Comfort working in fast-paced, performance-driven environments
• Strong objection handling and closing skills
• Experience using outbound sales tools (e.g., Dialpad, Outreach)
• High school diploma or equivalent

Job title: Outbound Lead Generation Representative
Work Location: Remote (Applicable to candidates located in Alabama (AL), Georgia (GA), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Mississippi (MS), North Carolina (NC), South Carolina (SC), Tennessee (TN), Texas (TX), West Virginia (WV))
Experience:  Minimum of 6 months of experience in customer service, call centre, or sales preferred
Education Qualification: High School Diploma or GED

Roles and Responsibilities:

• In this role, you’ll connect with existing military customers and their families on behalf of one of the nation’s largest insurance providers. Your primary responsibility will be to generate qualified leads and smoothly transfer calls to licensed Insurance Agents, ensuring a seamless experience for the customer.
• Make outbound calls to existing military customers and their families on behalf of one of the nation’s largest insurance providers
• Engage customers in professional, courteous conversations to build trust and interest
• Identify and qualify potential leads based on customer needs and eligibility.
• Seamlessly transfer qualified calls to licensed Insurance Agents for further assistance
• Maintain accurate records of calls, leads, and outcomes in the CRM system
• Meet or exceed daily and weekly performance targets for call volume and lead generation
• Provide feedback to the team on customer trends and opportunities for improvement

Required Skills & Desired Skills

• Private and secure workspace at home free from background noise or distractions
• Strong communication skills with the ability to engage diverse customers clearly and professionally
• Ability to listen actively, handle objections, and build rapport quickly
• Comfortable working with call scripts while adapting to customer needs
• Basic computer skills and familiarity with CRM or call management systems
• Goal oriented, self motivated, and able to work independently in a remote environment
• Respectful and empathetic approach when working with military families
• Prior work-from-home call center experience is a plus!
• Must complete a self-administered tech validation tool through Thinscale
• Must strictly adhere to assigned work schedules and have no scheduling conflicts within the next 30 days
• Must be able to pass the background check and Drug Screen

Job title: Customer Service Representative
Work Location: Ultra Lag
Experience:  9+ months in Contact Centers
Education Qualification:  Highschool Diploma

Roles and Responsibilities:

• Receive incoming requests by telephone, e-mail and through the support portal 
• Prioritize and dispatch these calls to Technical Support Engineers 
• Notify Support Manager of critical customer issues 
• Prioritize both time and projects, work to balance resources with customer needs
• Determine the scope of technical issues 
• Monitor cases by Severity, Priority, and Age in Pure Storage’s case tracking system

Required Skills & Desired Skills:

• At least 1 year experience with phone call management, front-line IT or Support Experience 
• Focus on the customer experience 
• Excellent people and communication skills in English, both written and verbal
• Great memory skills and ability to multitask, or serialize tasks very rapidly
• Very good organizational skills 
• Able to maintain composure in stressful situations Must be willing and able to work in an open office, team environment
• Advanced English (B2+-C1)

Job Title: Salesforce CPQ Quoting Specialist & Process Analyst
Location: Ultralag, Heredia (Hybrid)
Experience: 5+ years (SFDC/CPQ focus)
Education: Bachelor’s degree preferred
No. of Openings: 4

Summary:

• The Salesforce CPQ Quoting Specialist & Process Analyst is responsible for building both complex, customized quotes and high-volume transactional quotes with a strong focus on accuracy, consistency, and speed.
• This role partners closely with the sales team to ensure quotes are properly structured, aligned with business rules, and delivered efficiently to support the sales cycle.
• Additionally, this role contributes to evaluating and improving the overall quoting process by analyzing workflows, identifying inefficiencies, and providing actionable recommendations to enhance scalability, streamline operations, and improve stakeholder experience.

Core Responsibilities:

• Configure and build complex quotes for custom solutions, ensuring all client needs and specifications are met
• Generate high-volume, straightforward quotes efficiently and accurately
• Ensure all quotes adhere to company policies and pricing strategies
• Coordinate end-to-end quote lifecycle, including handling non-standard requirements
• Develop expertise in proprietary tools to shape opportunities and translate them into Salesforce quotes
• Analyze current quoting processes to identify areas for improvement
• Collaborate with Sales Operations to understand challenges and streamline workflows
• Provide actionable feedback and recommendations to enhance efficiency and accuracy
• Ensure compliance with company policies
• Address and escalate issues related to quote generation
• Collaborate cross-functionally to resolve complex quoting challenges
• Partner with Global Evergreen Subscriptions Portfolio Sales team
• Act as a liaison between Sales Operations, Account Executives, Deals Desk, and management
• Participate in cross-functional meetings to align processes and strategies
• Track and report on quote outcomes, including win/loss insights and key metrics

Required Skills:

• Proven experience in a sales, quoting, or process improvement role
• Strong expertise in Salesforce (SFDC) – minimum 5 years required
• Experience with Salesforce CPQ and quote configuration
• Strong analytical skills with focus on process optimization, cost structures, and contract terms
• High attention to detail and strong numerical aptitude
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Desired Skills:

• Bachelor’s degree
• Experience working with Sales Operations, Deals Desk, and cross-functional teams
• Experience in high-volume quoting environments
• Familiarity with proprietary quoting or sales tools
• Experience analyzing workflows and driving process improvements