Movate recognized as a global leader in ISG Provider Lens™ contact center report
This is the third consecutive year ISG has recognized the firm as a leader in AI and Analytics quadrant.
Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, today announced that it has been recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2022 report by Information Services Group (ISG), a leading global technology research and advisory firm.
The ISG report underlines Movate’s advanced digital capabilities, proprietary AI solutions, automation-led operations, and insights-driven approach toward meeting the changing needs of enterprises to deliver higher productivity and enhanced CX while optimizing cost. Movate secured a leadership position in the report’s AI & Analytics and Social Media CX quadrants with well-developed
AI-powered offerings and analytics designed to help its customers glean real value from their data. It is also positioned as a Product Challenger in the report’s Digital Operations and Work-From-Home CX Services quadrants.
Movate powers customer engagements with its innovative Movate ValuePlus framework that combines the firm’s three key solutions: Movate Edison, an advanced AI CX solution, Movate Contelli, an intelligent automation AIOps platform, and Active Insights, an innovative analytics platform. This framework addresses the end-to-end CX value chain to deliver the right value to clients. In the last few years, Movate has also strengthened its capabilities in the conversational AI, automation space, and smart WFH digital solutions by partnering with leaders such as Uniphore, Resolve Systems, and Ivanti to name a few.
Sid Victor, SVP Sales and Solutions – Support Services, Movate, said, “We are proud to be recognized as a leader by ISG yet again. We have consciously invested in our digital capabilities to further drive meaningful and empathetic conversations for our customers. Our recent rebranding to Movate underlined our ambition and passion for continuing to offer comprehensive, powerful, and business-friendly solutions for enterprises to achieve their customer experience goals. This recognition is a testament to our commitment to agility, innovation, and disruption in every aspect of our business and operations.”
Namratha Dharshan, Director of Research and Principal Analyst at ISG, said, “Movate is improving continuously, with consistent investments in strengthening and expanding its portfolio. The company has introduced new-age solutions such as Edison and Contelli and continues to deliver value. It is committed to bringing innovation to its clients, including disrupting its delivery model with gig employees, which reflects the brand’s passion for innovation.”
Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.
About ISG (Information Services Group)
ISG is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.