Customer Care Specialist

Job title: Tier- 1 Customer Care Specialist
Work Location: UltraLag, Lagunilla, Heredia.
Experience: More than 1 year of Call Center experience
Education Qualification: High School Diploma
No. of openings: 25

Summary:

• As a Customer Care Specialist – Tier 1, you will provide a world-class experience to our Customers through answering incoming customer questions from multiple channels including phone, chat, and email.
• You are driven with purpose to resolve solutions and act as an expert to help customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite.
• To thrive as a Tier 1 – Customer Care Specialist, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.

Roles and Responsibilities:

• Leverage your project product knowledge and customer service skills to answer incoming calls, chats and/or casework from Customers.
• Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Customers.
• Conduct procedures to escalate and coordinate the customer response in accordance with the project values.
• Expand your knowledge of project’s hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.

Required Skills & Desired Skills     

• Proficiency English Level >B2+                                          
• 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• Basic Technical support experience and knowledge.
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software
• Strong communication, organizational, and influencing skills