We’re delighted to share that Movate has been recognized among the list of 23 Business Process Outsourcing (BPO) services providers in the Forrester Business Process Outsourcing Services Landscape Report, Q1 2024. The report identifies Movate as a provider with geographical focus on NA, EMEA market, and industry focus toward retail support services, telecommunications, IT and tech support services.
Movate contact center solutions help accelerate client’s digital transformation journey.
According to Forrester, BPO service providers are defined as: “Third parties that manage customer-facing and back-office business processes on behalf of clients, including acquiring and managing talent; serving customers in existing and new digital channels; and using back-office services and specialized vertical, insight, and technology-led frameworks to optimize end-to-end customer journeys.”
The report identifies the BPO market as a “mature” one where it has evolved from simple transactional tasks to managing complex transformational client projects. CX and customer service leaders work with BPO service providers to lower total cost of operations, mitigating technical and transformation talent and skill gaps, and ensuring business continuity and operational support. This evolution has seen mature providers with extensive track records, excel in end-to-end front- and back-office services, the pressure to reorient to emerging business needs such as the shift toward outcome-based engagement models in CX services.
The report lays out the market dynamics as to how service providers are realigning their services with the broader services market and talks about the main trend, primary challenge, and top disruptor. Apart from mentioning 23 notable providers, the report identifies top business scenarios that buyers frequently seek. Extended business scenarios are also tabulated as certain buyers seek to address these in addition to the core ones. The report identifies 13 capabilities that are pertinent to both the core scenarios and extended business scenarios for BPO services.
The top 3 extended business scenarios chosen by Movate include IT and software consulting services, sales and marketing services, insights-driven business transformation.
Customer experience (CX) and customer service leaders should use this report to understand the value they can expect from a BPO service provider, learn how providers differ, and investigate options based on their geographic focus, industry focus, deployment options, and size.
Movate stands as one among the BPO companies in Philippines with its contact center AI solutions to partner with clients on their CX transformation. Services include outsourcing to the Philippines, customer service in retail, inbound call center services, outbound call center services, part time agents, multilingual customer support, player support outsourcing, video game outsourcing, and more.
This report is available for individual purchase and Forrester subscribers can download the report.
Contact us for info on call centers in the Philippines.
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