Category: Uncategorized
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The AI Due Diligence Playbook for Technology Services M&A – Part 2
In continuation of Part 1, let’s look at the remaining questions, the third and fourth factors to consider, and draw the final conclusion. 4. How complex is the customer’s technology environment? This is the brownfield insulation check, and it’s one of my favorite questions in any customer DD exercise. Ask the target to walk you…
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The AI Due Diligence Playbook for Technology Services M&A – Part 1
“In retrospect, a practical framework I wish I had three years ago.” I’ve been doing M&A for technology services for a while now. And for most of that time, my Due Diligence (DD) framework looked the same way it does for most corporate development professionals: five pillars include financials, legal, tax, people, and customers. You…
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AI-Led CX Transformation | Outcome-Based Digital Interventions for Unified Customer Experiences
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GDPR/CCPA/UK ICO/EU-U.S. Data Privacy Framework (DPF)
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HIPAA – Healthcare Data Protection
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PCI DSS – Payment Card Security
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SOC 2 Type II – Security, Availability, Confidentiality
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ISO 22301:2019 – Business Continuity
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ISO/IEC 27001:2022 – Information Security
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Unlocking Business Transformation with Agentic AI
Agentic AI will fundamentally reshape enterprise workflows and workforce dynamics, where AI agents will move beyond task execution to autonomously orchestrate complex workflows, make decisions and adapt in real time. This shift will redefine industries, including CX, finance and manufacturing, streamlining operations, enhancing personalization and reducing dependency on human intervention. The challenge for CXOs is…