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Project Manager

Job Description

Job Title: Project Delivery Manager – POI & Navigation Mapping

Location: Not Specified

Employment Type: Full-Time

Experience: 10–15 years

Number of Openings: Not Specified

Education:

  • Bachelor's degree in Engineering, Geography, Geospatial Sciences, Computer Science, or a related field
  • Master's degree or PMP/Prince2 certification preferred

Summary

  • Senior leadership role responsible for end-to-end project delivery within the POI (Points of Interest) & Navigation mapping domain
  • Drives operational excellence by managing large cross-functional teams, ensuring timely and quality delivery of geospatial mapping projects
  • Acts as the primary interface between internal stakeholders, functional managers, and clients to resolve escalations and ensure SLA adherence
  • Oversees workforce planning including hiring, training, performance management, and team development across multiple layers of management
  • Plays a critical role in continuous process improvement and quality governance for mapping operations

Roles & Responsibilities

Project Planning & Delivery Management
  • Lead end-to-end project planning, execution, and delivery for POI & Navigation mapping projects
  • Develop and maintain project schedules, milestones, and delivery timelines
  • Drive service delivery performance to meet organizational and client commitments
  • Conduct periodic status review meetings and provide timely progress reports to Senior Management
Stakeholder & Client Management
  • Serve as the primary point of contact for client coordination, addressing technical queries and resolving escalations
  • Manage stakeholder interactions across internal and external teams to ensure alignment on project goals
  • Provide structured inputs to Senior Management on project progress, risks, and team performance
Escalation & Risk Management
  • Oversee escalation management by ensuring timely identification, communication, and resolution of critical issues
  • Identify, assess, and mitigate project risks proactively to minimize impact on delivery timelines
  • Implement change management strategies to adapt to evolving project requirements
People & Team Management
  • Lead and manage a large team comprising Team Managers and Team Leads
  • Oversee end-to-end talent lifecycle including hiring, onboarding, training, mentoring, and performance reviews
  • Identify Training Needs (TNI) and assess Training Effectiveness for continuous skill development
  • Manage and monitor individual and team performance against defined KPIs
Quality & Process Management
  • Review, maintain, and manage quality metrics to uphold delivery standards
  • Provide actionable recommendations for improvement of mapping processes and workflows
  • Ensure adherence to SOPs, quality frameworks, and SLA commitments
  • Leverage project management systems and workflow management tools for operational efficiency
Coordination & Operational Excellence
  • Coordinate with various functional managers to ensure smooth and seamless project execution
  • Troubleshoot operational and process issues across team levels
  • Drive SLA management and ensure consistent performance benchmarks are met

Required Skills

Technical Skills
  • Strong understanding of POI (Points of Interest) & Navigation mapping concepts and geospatial data
  • Proficiency in project management systems and workflow management tools
  • Familiarity with quality metrics frameworks and SLA governance models
  • Knowledge of mapping tools, GIS platforms, and data validation processes
Functional Skills
  • Project planning and delivery management
  • Escalation and risk management
  • SLA & performance management
  • Process improvement and quality governance
  • Staffing, training need identification, and training effectiveness evaluation
  • Change management
Soft Skills
  • Strong leadership and team management capabilities
  • Excellent communication and stakeholder management skills
  • Analytical thinking and structured problem-solving
  • Ability to manage large, multi-layered teams effectively
  • Adaptability in dynamic, fast-paced project environments
  • Decision-making under pressure and ambiguity

Desired Skills

  • Exposure to HERE Maps, TomTom, OpenStreetMap, or similar geospatial platforms
  • Experience working in a BPO/KPO/GIS service delivery environment
  • Familiarity with Agile or hybrid project management methodologies
  • Understanding of data quality frameworks specific to map content and navigation datasets
  • Experience managing global or multi-site delivery teams

Domain / Industry

  • Geospatial & Mapping Services
  • POI Data Management & Navigation
  • Location Intelligence / GIS

Tools & Technologies

  • Workflow Management Systems (domain-specific)
  • Project Management Tools (e.g., JIRA, MS Project, or equivalent)
  • GIS Platforms (e.g., ArcGIS, QGIS, or proprietary mapping tools)
  • Reporting & Dashboard Tools (e.g., Power BI, Excel-based MIS)

Certifications (Preferred)

  • Project Management Professional (PMP)
  • PRINCE2 Practitioner
  • Six Sigma (Green Belt or above) – for quality process management
  • GIS-related certifications (e.g., ESRI ArcGIS certifications) – advantageous

Compliance / SOP Exposure

  • Experience working within structured SOP-driven delivery environments
  • Familiarity with ISO quality standards or equivalent operational frameworks
  • Demonstrated adherence to client-defined compliance and delivery protocols

Required Skills

Primary skills

  • End-to-end project planning and delivery
  • stakeholder and client management
  • escalation and risk management
  • SLA and performance management
  • quality governance
  • process improvement
  • team leadership
  • workforce planning
  • geospatial/mapping operations

Secondary skills

  • POI and navigation mapping concepts
  • geospatial data
  • GIS platforms
  • mapping tools
  • workflow management systems
  • JIRA/MS Project
  • reporting and dashboard tools
  • Agile/hybrid methodologies
  • SOP and ISO quality frameworks
  • training need identification
  • training effectiveness evaluation
  • change management

Job overview

Job title
Project Manager
Reference ID
RRF-43854
Location
HYD-Telangana, Hyderabad, India
Experience
10 – 15 Yrs
Qualification
Any Degree

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