Outbound Lead Generation Representative

Job title: Outbound Sales & Lead Generation (WFH)
Work Location: Remote
Experience: Yes, customer service and sales preferrable
Education Qualification: High School Diploma or GED

Role Overview:

• In this role, you’ll connect with existing military customers and their families on behalf of one of the nation’s largest insurance providers.
• Your primary responsibility will be to generate qualified leads and smoothly transfer calls to licensed Insurance Agents, ensuring a seamless experience for the customer.

Roles and Responsibilities:

• Make outbound calls to existing military customers and their families on behalf of one of the nation’s largest insurance providers
• Engage customers in professional, courteous conversations to build trust and interest
• Identify and qualify potential leads based on customer needs and eligibility.
• Seamlessly transfer qualified calls to licensed Insurance Agents for further assistance
• Maintain accurate records of calls, leads, and outcomes in the CRM system
• Meet or exceed daily and weekly performance targets for call volume and lead generation
• Provide feedback to the team on customer trends and opportunities for improvement

Required Skills & Desired Skills

• Private and secure workspace at home free from background noise or distractions
• GED or High School Diploma
• Preferable 6 months experience in customer service, call center, or sales preferred
• Strong communication skills with the ability to engage diverse customers clearly and professionally
• Ability to listen actively, handle objections, and build rapport quickly
• Comfortable working with call scripts while adapting to customer needs
• Basic computer skills and familiarity with CRM or call management systems
• Goal‑oriented, self‑motivated, and able to work independently in a remote environment
• Respectful and empathetic approach when working with military families
• Prior work-from-home call center experience is a plus!
• Must complete a self-administered tech validation tool through Thinscale
• Must strictly adhere to assigned work schedules and have no scheduling conflicts within the first 30 days
• Must be able to pass the background check and Drug Screen

Technical Requirements:

• Must provide your own Computer or Laptop
• Internet Connection – Direct wired connection: Minimum of 25mbps download and 10mpbs upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, no mobile broadband connections, no wifi-extenders and no Ethernet Wall Jack/Port). T-Mobile is not an accepted ISP
• Windows 11 Desktop or laptop current on all security updates (Macbooks or Chromebooks are not allowed)
• High-quality noise-canceling wired USB headset
• Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
• Webcam
• Hard Drive Storage: Free space – 7 GB usable
• Processor: Dual‑Core @ 3.0 GHz or better, or Quad‑Core @ 2.0 GHz or better, with a minimum of 4 cores and 4 threads.
• RAM Required – 8 GB
• Anti-Virus – Full versions of Windows Defender or Essentials

What We Offer

• $10 per hour pay + performance‑based incentives
• Work from Home
• 100% paid virtual training
• 401(k) retirement plan
• Medical, dental, and vision insurance available after 90 days (for full‑time employees)
• $22 monthly internet stipend (for eligible employees)
• Ongoing training and support to help you succeed
• Clear opportunities for career growth within a fast‑growing agency
• A collaborative, supportive team environment that values your contributions

Training – 3 days

• Tuesday to Thursday: 10am EST – 7pm EST
• Daily Schedule after training
• Monday to Thursday: 10am EST – 7pm EST
• Friday: 10am EST – 5pm EST