Solutions Architect (Enterprise Product Services)

Job Title: Solutions Architect (Enterprise Product Services)
Location: Chennai / Bangalore / Hyderabad
Job type: Full-time
Experience: 10+ Years
Domain: CX solutions architecture and presales

Role Summary:

• As an EPS Solutions Architect at Movate, you will play a critical role in leading solution development for enterprise customers across various verticals.
• You will coordinate with Workforce Management (WFM), Bid Management, Sales, Delivery teams, and clients to develop tailored solutions for RFP responses, proactive pursuits, and complex customer requirements.
• You will also drive proposal defense, business case development, capability presentations, and collaborate with internal teams to deliver innovative solutions.

Key Responsibilities:

Solution Development and Proposal Support:

• Possess excellent writing skills, as most proactive deals and RFPs require high-quality written content in formats like Word documents and PowerPoints.
• Lead the solution design process for enterprise RFPs and proactive opportunities across Cloud, Networking, Security, Telecom, SaaS, Storage, and Software services.
• Thorough Requirement gathering to understand customer’s needs. Ask additional questions to further strengthen understanding of customer challenges/asks.
• Coordinate with internal teams such as WFM, Bid Management, Sales, and Delivery to develop winning solution responses.
• Draft and refine solutions and engagement models to meet unique customer requirements, leveraging Movate’s digital enablers, IPs, and Propel Labs-driven innovations.
• Drive solution defense presentations, business case development, and capability demonstrations for clients.

Innovation and Digital Solutions:

• Possess a strong grasp of AI and automation solutions used in B2B services, with a focus on applications like self-service, engineer productivity, customer experience, and operational analytics.
• Demonstrate solution acumen to combine digital solutions and engineering expertise and create compelling multi-year managed services models.
• Stay abreast of industry trends and advancements, applying best practices and innovative approaches to solution architecture.

Client Engagement and Presentation:

• Present solutions and value propositions to clients, including senior leadership and C-level executives.
• Conduct solution walkthroughs, capability presentations, and proof-of-concept sessions to articulate Movate’s value proposition.
• Engage with customers to understand their needs, challenges, and goals, and propose relevant solutions.

Collaboration with internal stakeholders:

• Stakeholder management: Liaise with internal stakeholders, such as delivery teams, to leverage existing customer case studies and tailor them effectively for prospective clients.
• Work closely with the Finance team to develop commercial models and pricing strategies for managed services proposals.
• Develop competitive pricing, by benchmarking pricing and effort estimation with industry standards.
• Provide guidance and thought leadership in solution design and architectural best practices across the EPS practice.

Required Skills and Experience:

• 10+ years of experience in CX solutions architecture and presales, with a focus on enterprise-level solutions.
• Proven track record in leading RFP responses, solution defense, and proposal development.
• Strong understanding of digital solutions, automation, and AI-driven capabilities.
• Experience with financial modeling, pricing strategies, and effort estimation.
• Excellent communication and presentation skills, with the ability to engage with C-level stakeholders.
• Excellent communication skills, with the ability to present complex solutions to technical and non-technical stakeholders.
• Ability to work collaboratively with cross-functional teams and build strong relationships with internal and external stakeholders.
• Strong problem-solving skills and the ability to innovate with digital solutions.