- PR Tool: Industry Story
- Media: CXOToday
- Spokesperson: Anuradha Bhamidi
International Women’s Day holds profound significance as a global platform to celebrate the achievements, contributions, and resilience of women worldwide. It serves as a poignant reminder of the ongoing struggle for gender equality and the need to dismantle barriers that inhibit women’s progress. By honouring the accomplishments of women in various spheres of life, the day amplifies their voices, inspires future generations, and fosters solidarity in the pursuit of gender parity. It’s a time to recognise women’s indispensable role in shaping societies and economies, driving positive change, and reaffirming the commitment to building a more equitable and inclusive world.
As the world celebrates, it’s imperative to reflect on the state of gender diversity within various industries. Despite significant strides towards inclusivity, the corporate landscape continues to grapple with the underrepresentation of women in leadership roles.
Anuradha Bhamidi, GenAI Analyst, Movate “Throughout my decade-long career, my work experience predominantly revolves around design and research. Like all designers, user and technology research is a key task amidst the plethora of other responsibilities that designers handle. I joined Movate as a Senior Engineer and now serve as a specialist and GenAI analyst for solutions and presales.
While the concept of AI is not new, we have witnessed rapid development in the field, starting with the emergence of LLMs such as ChatGPT and AI art. One of my key roles in Movate’s Innovation Labs is to understand and analyze how we can incorporate these AI models to improve customer experience, amplify agents’ productivity, and analyze operations, performance metrics, and other KPIs related to various lines of business.
At Movate, my work revolves around implementing Gen AI in chatbots that provide support to customers and engineers alike, making the interaction conversational and human-like. This serves as the perfect deflection solution to reduce agent/engineer workload.
While Movate has already been leveraging AI/ML-based customer experience and agent amplification solutions, we quickly incorporated Gen AI in our solutions. I was in charge of analyzing the existing solutions, exploring the latest industry advancements, and developing relevant Gen AI-based use cases in telecom, banking, gaming, retail, and OEM sectors.
At Movate Innovation Labs, one of the first projects I worked on, which incorporated Gen AI-based chatbots, was for an industry-leading gaming company. Now, all our solutions incorporate AI in some capacity and we are working continuously to enhance the user experience.”