Costa Rica has more to it than its rich Spanish landscape and coffee plantations. A robust educational system, high literacy rates, multilingual population, political & socio-economic stability lend the Central American nation its appeal for potential investors. The country is a hot spot for outsourcing supported by a young multilingual workforce. It offers significant business advantages as its strategic location and connectivity make it the apt nearshore point for North and South American markets.
Bienvenidos a Movate, Costa Rica, a place where CX and technology services find fertile ground. Movate’s delivery centers in Costa Rica offer premium Digital Engineering Services (DES), high-touch Enterprise Product Services (EPS), Customer Support Services, and Customer Success Management. Movate started operations over a decade ago (as on the date of publishing this post) and has witnessed a five-fold increase in its workforce in recent years with three well-established delivery centers: two in the Greater Metropolitan Area and one in Ultra-LAG, Lagunilla, Heredia, which is the largest in the country. Movate boasts a team of over 1,800 employees.
Here’s a look at the one in Heredia. Movate’s state-of-the-art facilities offer optimal road connectivity to airports and key locations ensuring swift access for both employees and customers. Situated a few minutes away from the Juan Santa Maria International Airport and a stone’s throw from Tobias Balanos International Airport, Movate’s location facilitates easy travel to and from the office center.
The center spans across an impressive 43,100 square feet. Discover ultra-modern, high-tech offices, smart conference rooms, latest training labs, recreational lounges, cafeteria plus a 24×7 fitness center. This thoughtfully designed workspace fosters the right environment of creativity and innovation. Movate’s young team specializes in operational and technical expertise ensuring seamless support across customer channels such as voice, chat, email, and social media. The team offer multi-lingual support services in English, Spanish, Portuguese, French, and German, providing high-tech and high-touch customer support and enterprise support to global clients.
Movate offers network redundancy, power backup, and robust data security, Movate’s infrastructure meets the highest global industry security standards and accreditations. The facility complies with ISO/IEC 27001, ISO 22301, PCI-DSS, SOC2 Type 2, and with GDPR regulations. The team is working closely with the local government bodies such as CINDE, educational institutions, and other industry associations.
“Costa Rica serves as a catalyst for Movate’s expansion in the Americas region due to its strategic geographical position, favorable business environment, and robust talent pool. We have charted a high growth trajectory here in recent years, which is reflective of the competent local talent and our digital-infused solutions that drive impeccable customer experiences,” said Aaron Fender, Executive Vice President and Chief Delivery Officer for Movate’s Digital CX business.
But that’s not all, Movators work together, celebrate together, and achieve success for our clients. All year round, employees celebrate every occasion to consciously foster a positive, vibrant and productive work environment.
Rope in Movate as your value partner for technology services and enterprise outsourcing requirements. Contact us.
** Note that all figures and information stated as on the date of publishing the blog are likely to change in the future.
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