As we glide into the holiday season, it’s a good time to reflect on what went well in 2023, what could have been better, and what lies in store. Discover the latest news, insights, and updates in the Movate Newsletter for November 2023. Stay informed with our monthly digest!
GenAI looks well-positioned to continue to rapidly evolve with more mature use-cases and applications. Enterprises will be keen on scaling up hyper-personalized experiences and democratizing insights for knowledge workers.
Our penultimate edition of 2023 has news and insights on elevating customer success via the Net Promoter Score (NPS), the indispensability of the fluid model of the contact center, a case study on 42% OpEx savings for a primary care provider, and the rest.
Movate in the news
In the media: Kiran Marri, SVP & Chief Scientist, strongly believes NPS can empower organizations to understand customer sentiments, cultivate lasting customer relationships, and glean valuable insights. Read more
NASSCOM: Kiran Marri also shares his views on how AI-led solutions presents a shift-left cost-optimization approach for clients and improves customer experience in this article on TechTarget. Read more
Insights
Infographic: Are leaders deriving the maximum ROI from the current traditional model of their contact centers? Check out this vivid infographic that highlights the current challenges, disruptive forces in the industry and shows leaders the shift they need to make. Read more
Flyer: To meet employees’ continuously evolving & dynamic needs, enterprises seek to harness digital workplace innovations, including hybrid work models and generative AI. Check out Movate’s Digital workplace services flyer. Read more
Blog: By steering away from on-premises legacy systems, a Texas-based primary care provider slashed operational costs by more than 42% and achieved unparalleled scalability through a seamless migration to serverless architecture in Azure. Read more.
Social Buzz
Rewards & recognitions: At Movate, we’ve always believed that a happy and motivated team is the cornerstone of our success. Our recent RNR Celebration in Colombia illustrates our commitment. Movators gathered to celebrate the good work of our star performers who are not just successful, but also genuinely passionate about what they do. Read more.
Life at Movate
Diwali celebrations: Our Texas office was filled with vibrant colors and joy as we came together to celebrate Diwali, the festival of lights. The office was buzzing with energy and enthusiasm as Movators, dressed in traditional clothes, added a vibrant touch to the atmosphere. Read more