The holiday season is upon us. For e-commerce companies, it’s the most anticipated time of the year. From the excitement of Black Friday to the countdown to Christmas, it’s a whirlwind of sales and support requests. Customers want their orders tracked, inquiries answered, and issues resolved in real time. With the surge in support requests during the peak season, you need a trusted wingman to deliver superlative CX around the clock. Prepare for the e-commerce surge with gig support holiday season! Boost your business’s capacity and efficiency with our solutions. Get ready now!
Picture this: your e-commerce business is booming during the holidays but drowning in customer support requests. What do you do? How do you ensure customer delight while juggling a massive increase in queries? Hiring additional support staff is neither cost-effective nor sustainable.
Enter gig support, your wingman for managing the surge in support requests efficiently and effortlessly. Gig support is 100% flexible and leverages an elastic network of on-demand experts who can be on-boarded as per your demand. Let’s look at why a gig support team is a must-have for e-commerce leaders.
Scale Up by Fifty Times without Added Cost
Gig support is the game-changer you need. It enables you to scale your customer support team without breaking a sweat. You can scale your support operations up or down by a staggering fifty times with Directly OnDemand without adding additional cost. (Our client scaled their team by 50X – check out this case study)
Wonder how that’s possible? We leverage a vast network of skilled and on-demand support experts, which can be expanded at very short notice through our extensive expert acquisition channels. What’s more, we screen and onboard experienced people who require little to no training and can start taking calls from day one. On-Demand gig support can help you confidently and effortlessly handle the demand surge without compromising the quality of service.
Automation at scale
Most of the holiday season support rush is around transactional issues like order status updates, which can easily be handled with a good automation solution.
OnDemand leverages generative AI and automation to answer simple repetitive queries, provide multi-lingual personalized support, and seamlessly route more complex cases that require agent interaction to the gig support team. It not only eliminates and deflects about 60% of the volumes but also improves CSAT by up to 20%.
Support in 100+ Languages
E-commerce knows no boundaries, and neither should your support. If you have a global customer base, multilingual support becomes a necessity rather than a luxury. Imagine an Indian customer seeking assistance in their native language of Tamil. Don’t worry; OnDemand has you covered.
Unlike offshoring and nearshoring models, OnDemand’s gig expert network is spread across 60+ countries, bringing you a unique advantage – empathetic support in over 100 languages. This takes customer delight to another level and opens new markets and opportunities for your e-commerce business.
Pay for Resolutions
Here’s the magic touch – you only pay for resolved queries. That’s right, OnDemand operates on a pay-per-resolution model where you pay only for results, not for effort.
This unique pricing model works perfectly with the unpredictability of the holiday season. You pay when a customer query is satisfactorily resolved, effectively replacing your fixed FTE costs with variable costs per your demand. It’s a brilliant way to keep your support costs in check while maintaining top-tier customer satisfaction.
Breeze through the Holiday Rush with OnDemand Gig Support
Santa has his helpers; you have us. This holiday season, trust Directly OnDemand to manage the surge in your support requests gracefully, making your e-commerce business thrive during the most hectic times of the year. Be ready to turn the tide in your favor and leave your customers delighted with gig support.