CSS Corp Bolsters Costa Rican Operations With 300 More Staff

CSS Corp Expands Operations
Nearshore Americas | September 15, 2022 | CSS Corp Expands Operations

Outsourced CX vendor CSS Corp will add 300 more employees to its operations in Costa Rica, where it runs two delivery centers.

The Dallas-based company hosted a job fair in the Costa Rican city of Heredia in the second week of September. All the new hires would report to duty in October.

The recruitment program will take CSS Corp’s total headcount in the Central American country to more than 2,000, as the BPO already employs over 1,600 people there.

“The new workers will join the company’s 1,650 employees who provide multilingual consumer and business support in English, Spanish, Portuguese, French, German, and Italian to global customers,” stated the BPO provider.

CSS expanded to Costa Rica in August 2013 with a contact center in Heredia. Four years later, it launched another delivery center in Cartago, a small town about 12 kilometers east of the capital, San Jose.

While multilingual tech support is the major service it provides from Costa Rica, its recent hunt for gamers indicates that the company is also using the Costa Rican facilities to support gaming consumers in the United States.

CSS was founded in 1996 in India’s southern city of Chennai. Today it employs over 11,500 people across 20 global locations, including Colombia and China.