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Seeking SAP Product Experts to become Paid experts for SAP Product Support “Ask an Expert Peer”
We are expanding our expert-base for Ask an Expert Peer! Demand for the service is rising and we need to recruit more experts for the program. Learn more about how the service works below. We are taking applications in the “Available Products” section.
Get more info on SAP Blog Page:
What is Ask an Expert Peer?
Ask an Expert Peer lets customers chat on their technical, product-related questions through one-on-one interactions with qualified and approved experts outside of SAP. Ask an Expert Peer is best to deliver fast issue resolution for basic inquiries such as how-to-questions, and all low to medium priority cases.
Ask an Expert Peer is now an official and permanent channel of the Real-Time Support approach. To learn more, visit our FAQ.
Benefits of the Ask an Expert Peer channel
For customers, Ask an Expert Peer is a great way to deliver fast issue resolution for basic inquiries, such as usability or how-to questions. This on-demand expert network comes with many advantages to the business, enhancing customer experience, reducing response times, and improving business continuity. To learn more, watch the Webinar.
Why You Should Apply
If you are a product expert, Ask an Expert Peer offers significant benefits. Being part of this support channel experience is a great way to connect with your peers and share your knowledge. In addition to the opportunity to build reputation as an expert outside of your own organization, receive compensation for your accepted answers.
Your active participation and contribution on SAP Community is great value to SAP and is highly appreciated. As an active community member, you have the skills and knowledge needed to deliver excellent customer service. The participation in the Ask an Expert Peer program might be another way in supporting customers and sharing your great knowledge. Does it sound interesting to you?
Become an Expert of the Program
The application process is simple:
- You as a potential expert candidate for a specific product area or areas, must take a brief assessment examination provided by our partner Movate (formerly known as CSS Corp/Directly Inc.).
- You can become an expert in multiple product areas and we encourage potential experts to apply for multiple product areas if you are experienced in those areas. The more product areas you are approved to be an expert in, the more opportunity for you to accumulate rewards.
- Once onboarded to the program, you choose which questions you’d like to claim.
- You can earn rewards and points for every question you answer correctly.
Accelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Available Products*
You can apply to be an expert in one or more of the product areas below:
** Indicates new skill tests added
Note: Click the radio button next to the desired product area and click “Apply Now”
SAP Success Factors
SAP ERP and Finance including S/4HANA
SAP Supply Chain Management (SCM)
Platform Technologies
Why you should become a customer care expert for SAP
Help on the go
Get notified on your smartphone about questions you’re qualified to answer
Earn rewards
Earn rewards for providing answers and assisting other experts, on your schedule.
Make people happy
Collect testimonials by providing fast, personalized help to customers in need.
Here’s a glimpse into the application and onboarding process
Register
Take the first step on your new journey by signing up and registering on the portal.
Take the Skills Test
Once registered, put your skills on display with our skills test!
Complete Your Profile
A completed profile is one that has an uploaded photo, completed language test and valid ID Verification
Application Review
Take a breather and relax while your application is reviewed.
Verification
Quick and secure, just a routine identity check.
Approval & Welcome Email
You’re in! Check for a series of welcome emails from us and engage in the SAP community!
Start Answering
Time to dive in and start answering questions for fellow SAP Peers
Learning the OnDemand Platform
Explore and get comfortable with the answer platform. We leverage onboarding tools such as Lessonly and the OnDemand Forum to help you get acclimated.
Earning Potential
High Engagement Frederic
Earns ~ $3300/month
- Daily engagement in the platform
- Contributes to resolution of 40-42% of total questions.
- They consider this passive income
Moderate Engagement Melissa
Earns ~ $1400/month
- Irregular engagement in the platform ~ 3-4 days per week
- Contributes to resolution of 10-12% of total questions.
- They consider this passive income
Low Engagement Thomas
Earns ~ $500/month
- Low engagement in the platform ~ 1-2 days per week.
- Contributes to resolution of 3-4% of total questions.
- They consider this passive income
Note: Please go through OnDemand Answers, Inc. Terms of Service Agreement