Author: Movate Admin
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Mapping your digital CX journey is like a road trip
CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer satisfaction. But the problem is, ‘where does one even begin?’ Experts recommend, it begins by mapping your digital CX journey – which is pretty much like a road trip. It helps brands in understanding their customers’ needs and behavior
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Demystifying the future of digital commerce
The changing landscape of digital consumption is driving new services and experiences delivered in seconds, leading to digital commerce’s growth. The potential of digital commerce has been realized and enterprises and organizations will recognize that staying away from the future of digital commerce is fatal for fortunes. What does Digital Commerce entail, and how is
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The Era of shifting digital experience paradigms
Though digital disruption started way before the pandemic, the trajectory of digital adoption shot up significantly since the onset of the pandemic. Enterprises are competing in a shifting digital era paradigm. The cost aspect of digital adoption Enterprises need to view the cost question of investing or adapting to digital the other way round. What’s
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Forrester now tech: multicloud managed services providers, Q4 2020
Forrester Now Tech report on MultiCloud Managed Services Providers, Q4 2020 mentioned CSS Corp (Now known as Movate) in its overview of 31 Multicloud Managed Services Providers (MMSPs). Forrester defines an MMSP as a set of suppliers offering services such as monitoring, patching, and other operational “run” services for multiple public cloud offerings, not just
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CSS Corp (now known as Movate) wins Gold Stevie® award—company of the year
CSS Corp (Now known as Movate) won the Gold Stevie Award in the Company of the Year-Computer Services category of the 19th Annual American Business Awards®. The judging panel involved more than 250 professionals worldwide to deliver the final verdict on the 2021 Stevie Award winner. As a global customer experience and technology services provider, CSS Corp was hailed for
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Drive smart CX via CSS Corp’s smart mobility services
The mobility sector has unarguably undergone disruption like any other industry amidst the pandemic. Various subsegments within the sector experienced impacts of their own, and they’re recovering at varying paces. The shift in focus from product to service and now from smart mobility services to CX truly stands out. Premium CX demand entails personalization, contextualized
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Future of customer experience: virtual experiences infused with a human touch
The future of customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have heightened as purchase priorities have shifted and buying behavior has changed. What was earlier considered as a good customer experience is table-stakes today. Most businesses across all sectors are now keen to reorganize their
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CSS Corp (now known as Movate) mentioned in forrester report: how to choose your digital worker automation platform
According to Forrester, the pandemic and recessionary pressures will accelerate the DWA platform investments to support millions of remote workers and those in the frontline who combat social separation and disinfection challenges. The report: How To Choose Your Digital Worker Automation Platform describes options and provides a framework for Enterprise Architecture (EA) professionals to choose
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Partner with the digital disruptor in contact center services
The evolving customer landscape and a pandemic-induced digital disruptor have forced contact centers to change overnight. Agents, CX, and technologies have undergone radical shifts in short turnaround times without any playbook to navigate the calamitous times. Let’s juxtapose this backdrop beside CSS Corp’s (Now known as Movate) transformational capabilities. ISG’s briefing report: “CSS Corp Leverages
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TSIA, CSS Corp co-author report: 2021 trends in outsourcing
The CSS Corp co-author report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing the contours of their strategic relationships with outsourcers to speed up the velocity of digital transformation. “Outsourcing” no longer connotes or denotes the hackneyed sense of sending call volumes offshore to take advantage of cost savings. Those days