Project Coordinator – Advanced Services Modernization Program

Location: Ultralag, Heredia (Hybrid)
Education: Bachelor’s degree in Business, Operations, Project Management, or related field (or equivalent experience)
Experience: Experience in a project coordinator, project support, or operations coordination role
No of Openings: 1

Summary:

• The Project Coordinator – Advanced Services Modernization Program supports execution across multiple workstreams within Professional Services Operations.
• This role is responsible for maintaining project plans, tracking milestones, managing dependencies, and coordinating cross-functional activities.
• The ideal candidate is highly organized, detail-oriented, and capable of driving day-to-day coordination, data accuracy, and stakeholder alignment across modernization initiatives.

Roles and Responsibilities:

• Coordinate project schedules, meetings, and deliverables across cross-functional teams.
• Maintain project plans, trackers, risk logs, and status reports to ensure accurate project visibility.
• Monitor project timelines and follow up on action items and deliverables to ensure deadlines are met.
• Prepare and maintain project documentation, reports, meeting agendas, and meeting minutes.
• Facilitate communication between stakeholders, vendors, and internal teams to ensure alignment and effective information flow.
• Track project risks, issues, and dependencies and escalate when necessary.
• Support project rollouts, training coordination, and operational readiness activities.
• Maintain project documentation repositories and reporting dashboards.
• Coordinate project meetings, workshops, and status reviews.
• Assist project and program managers with reporting, documentation, and coordination activities.
• Ensure project actions and deliverables are completed and properly documented.
• Provide regular project status updates and progress reporting.

Required Skills:

• Experience in a project coordinator, project support, or operations coordination role.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Experience coordinating meetings, schedules, and cross-functional project activities.
• Experience maintaining project plans, trackers, status reports, and documentation.
• Ability to track action items, risks, and issues and follow up to ensure completion.
• Experience with project tracking tools such as Asana, Jira, or MS Project.
• Ability to work independently and coordinate across multiple teams and stakeholders.
• Strong attention to detail and problem-solving skills.

Desired Skills:

• Experience supporting project rollouts, training coordination, or operational initiatives.
• Google Suite or Microsoft Office
• ServiceNow