Category: Latest Blog

Ensuring information security and data privacy is paramount to Movate. All it takes is one incident, breach or person that can violate the trust of clients and damage the corporate reputation. Be it the data of business, employees or clients, robust policies and compliance vouch for Movate’s strong posture and commitment in this area of…

Every customer touchpoint represents a valuable sales opportunity. To maximize this potential, you must meticulously design every touchpoint and every engagement to be seamless and perfect. With the explosion of digital channels, streamlining experiences and understanding customer intent have become increasingly intricate. Fortunately, AI developments are revolutionizing sales via game-changing insights-driven solutions. This is a…

As the year unfolds, the trends shaping customer experience reflect a broader shift towards personalization, proactive engagement, and technological integration. Here’s a look at what’s trending this year. Agentic AI: As AI technologies mature, welcome the rise of autonomous virtual coworkers or “agentics”—AI-driven agents or purpose-built AI copilots for each CX role; they’re capable of…

Thriving in today’s evolving landscape means reskilling is imperative as AI gets integrated into every facet of business. Adaptive intelligence or the “adaptability factor” becomes indispensable as acquiring new skills becomes the lifeline at a time when AI tools are gradually integrated into daily processes with confidence. In the new future of work, the mindset…

Today’s SaaS and technology companies contend with challenges such as acquiring and retaining customers, scaling business growth and operational efficiency, driving innovation with limited budgets, maintaining cohesive product user experiences at every stage, and ensuring data security and privacy. Against this backdrop, Movate’s Enterprise Product Support services are designed to identify, build and deliver operational…

Movate has emerged as a “Leader” in the Everest Group’s Digital Workplace Services PEAK Matrix® Assessment for 2024, specifically focusing on mid-market enterprises. This recognition underscores Movate’s commitment to innovation, customer satisfaction, and its strategic approach to integrating generative AI technologies. The report examined 21 providers that deliver Consulting and Assessment Services, Design and Implementation,…

The inaugural series of the podcast, Movate Talks – Business Insights Unplugged, features a key technology leader from the Northumbrian Water Group plc (NWG) who joined us for a discussion on the topic: future of water: technology, sustainability, and innovation. According to their website, Northumbrian Water (NW) and Essex & Suffolk Water (ESW) are both…

Forrester mentioned Movate in its overview of 42 modern application development (MAD) providers in its landscape report, Q3, 2024. As one of the companies researched for the report, Movate was listed among the “notable providers” with a geographic focus on NA, EMEA and bracketed in the “small provider” category having $10 million to less than…

A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing and routing systems to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and harmoniously is critical to reducing customer effort and delivering world-class customer satisfaction. However, the industry lacks a platform that binds these different components together synergistically. Backed…

The TSIA World ENVISION 2024 event, held from October 21 to 23 in Las Vegas, was a gathering for leaders in the technology and services sectors. Movate participated (Booth# 408) as the “official sponsor” of the TSIA World ENVISION 2024. This year’s conference focused on the transformative power of artificial intelligence (AI) and its implications…