Posted Date : 25th Nov, 2025
Job Category :
Hyderabad
Posted 18 hours ago
Job title: Service Desk Support Trainee
Work Location: Hyderabad
Education Qualification: BCA, BSc – CS, IT, AIDS, MSc – CS, IT, AIDS, MCA, B Com – CS, with strong written and verbal communication skills
No of openings: 200+
Job Description:
- Provides comprehensive remote support across major operating systems –
- Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
- Follows documented procedures for issues presented and escalates further if need be.
- Delivers support for G suite applications, covering installation and basic usage
- When necessary, escalate issues to the SMEs / Leads for resolution.
- Employee advanced troubleshooting techniques to diagnose and resolve problems efficiently.
- Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
- Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
- Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
- Communicate effectively with non-technical users to explain solutions in an understandable manner.
Required Skills:
- Excellent communication skills, should be able to hold a conversation
- Basic troubleshooting and should be able to comprehend the issues presented
- Ability to deal professionally as well as ability to learn new products and technologies
- Good customer service skills, multitasking and documentation skills
- Ability to adjust quickly to the changing priorities and implement the same per business requirements
- Basic knowledge of IT systems
| Job Level | 1 – 2 Years |