Posted Date : 12th Jun, 2025
Job Category :
Chennai, Hyderabad, India
Posted 1 day ago
Job title: Network Security Engineer – L2
Location: Hyderabad / Chennai
Experience: 3 to 5 Years
Education Qualification: Any Graduate (Must)
No of Openings: 12
Roles and Responsibilities:
- Ability to communicate with tech-savvy clients using perfect written and spoken English;
- Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients
- Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail;
- Available to work any assigned shift – the team provides 24×7 coverage for our clients around the world. But it’s PST for now until further updates;
- Help resolve software and technical questions for the client efficiently and effectively;
- Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution;
- Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues.
- Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate;
- Partner with technical support team members on various strategic projects when needed;
- Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status.
Technical Skills:
- 3 to 5 years relevant experience
- Network Security – SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS;
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP;
- Network troubleshooting experience – familiarity with tools such as Ping, Traceroute, MTR;
- Network protocol analyzers – Knowledge on anyone of these: tcpdump, Wireshark, fiddler;
- Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc;
- Basic knowledge on operating systems – Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files.
| Job Level | 3-5years |