Posted Date : 01st Oct, 2025
Job Category :
Costa Rica
Posted 1 month ago
Job title: Network Engineer
Work Location: Ultra Lag
Experience: At least 2 years working as a Network Engineer
Education Qualification: High School Diploma or above
Work mode: Hybrid
Roles and Responsibilities:
- Troubleshoot/Diagnose all Level 2 issues from the customers and drive satisfactory resolution of the issues.
- Troubleshoot Product
- Codes and Configuration issues.
- Ensure On-Time escalation to L3 and Engineering(R&D) teams
- Ensure consistent customer satisfaction.
- Document all communication with customers in the CRM
- Notify/Discuss with L2/TL/Manager on Tickets that require assistance.
- Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
- Plan and constantly work on upgrading tech and product expertise.
- Contribute to the knowledge base/ Tech Forum
Required Skills & Desired Skills:
- 2-3 years of experience as a network engineer
- Advanced English level (B2+/C1)
- Proven work stability
Technical skills:
- Bridging and Switching Concepts, LAN Technologies such as TCP/IP Ethernet – CSMA/CD
- STP, RSTP, MSTP, VLAN tagging
- Good Knowledge in Routing concepts, with Good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP
- VoIP knowledge SIP, H323 (Good to know)
- Wireshark (Good to know)
- Linux (Good to know)
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| Job Level | 1 – 2 Years |