Network Engineer

Job Category :

Costa Rica
Posted 2 days ago

Job title: Network Engineer
Work Location: Ultra Lag
Experience:  At least 2 years working as a Network Engineer
Education Qualification:  High School Diploma or above

Roles and Responsibilities:

  • Troubleshoot/Diagnose all Level 2 issues from the customers and drive satisfactory resolution of the issues.
  • Troubleshoot Product
  • Codes and Configuration issues.
  • Ensure On-Time escalation to L3 and Engineering(R&D) teams
  • Ensure consistent customer satisfaction.
  • Document all communication with customers in the CRM
  • Notify/Discuss with L2/TL/Manager on Tickets that require assistance.
  • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
  • Plan and constantly work on upgrading tech and product expertise.
  • Contribute to the knowledge base/ Tech Forum

Required Skills & Desired Skills:

  • 2-3 years of experience as a network engineer
  • Advanced English level (B2+/C1)
  • Proven work stability

Technical skills:

  • Bridging and Switching Concepts, LAN Technologies such as TCP/IP Ethernet – CSMA/CD
  • STP, RSTP, MSTP, VLAN tagging
  • Good Knowledge in Routing concepts, with Good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP
  • VoIP knowledge SIP, H323 (Good to know)
  • Wireshark (Good to know)
  • Linux (Good to know)

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Job Level1 – 2 Years

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