Posted Date : 22nd Sep, 2025
Job Category :
Costa Rica
Posted 4 days ago
Job title: Logistics Coordinator
Location: Heredia, Costa Rica (Hybrid)
Experience: 3+ years of experience
Education Qualification: High School Diploma or equivalent is required. College degree is desirable.
Summary
- Reporting to the Global Service Logistics team, the Logistics Coordinator will primarily focus on managing day-to-day RMA (returns material authorization), advance replacements and return shipments for the Global Service Logistics (GSL) function. T
- he Logistics Coordinator should have extensive customer administration experience and must demonstrate the ability to develop strong relationships across all supply chain and functional organizations that include – Logistics, Operations, Technical Support and Sales.
- The ideal candidate will be a somewhat self-managed, customer-oriented and proactive individual.
Roles and Responsibilities:
- Responsible for the proactive day-to-day monitoring of service parts dispatches in an outsource RMA (returns material authorization) administration environment.
- The proactive identification of issues that will cause a problem with a dispatch in terms of delays or incorrect order details.
- Real time corrective actions to correct any potential dispatch issues.
- Act as regional point of contact for the client and key business partners for questions regarding dispatches as they relate to parts and Field Engineers to customer sites.
- Support the Global Service Logistics team in working with vendors to conduct Root Cause Corrective Action results for logistics / field issues.
- Engage in daily tactical communication with external vendors (RMA administration, service logistics and field engineering), internal and external customers.
- Analyze data from numerous databases (using internal systems, Excel, SQL and/or other data management systems) and perform reporting and analysis as needed.
- Support the Global Service Logistics team with publishing of performance metrics to assist with driving business results.
- Working within time constraints to meet critical business needs.
- Document work instructions and best practices.
- Customer-oriented with a proactive attitude.
Required Skills:
- 3-5 years of experience in an RMA (returns material authorization) Administration role with a focus on high-tech service parts logistics and field engineering.
- Knowledge of Salesforce.com, Service Now, SAP or equivalent enterprise resource planning systems.
- Advanced English (B2+-C1)
- Strong attention to detail.
- Strong analytical skills.
- Manage, prioritize and work well with cross functional organizations.
- Enthusiastic and self-starter.
- Ability to work outside of normal business hours if required.
Desired Skills:
- AS in Business Administration or equivalent is advantageous.
- Extensive experience using office administration products such as Excel, Word, PowerPoint and/or Google products.
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| Job Level | 1 – 2 Years |