Posted Date : 25th Aug, 2025
Job Category :
Philippines
Posted 2 months ago
Job title: IT Help Desk Analyst
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1-3 years of Experience in IT Help Desk
Education: High School
Roles and Responsibilities:
- Provide first-level support via calls, emails, and tickets with a goal of first-call resolution
- Troubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and more
- Perform SOP-based triaging and escalate complex issues to advanced teams
- Maintain and contribute to our knowledge base
- Deliver clear remote troubleshooting and guidance
Required Skills & Desired Skills
- Must have 1 – 3 years of experience in technical service desk support in BPO Industry
- Must have Hands-on with Windows, Linux, and Mac OS
- Must have knowledge/experience of office tools, printers, scanners, network security & antivirus
- Strong problem-solving and multitasking skills
- Customer-focused with excellent communication skills
- Experience with Microsoft rollouts, EMR systems, Adobe products & HR apps
- Willingness to work in night-shift schedule
| Job Level | 1 – 2 Years |