GCC Delivery Manager 

Job Title: GCC Delivery Manager 
Location: Bangalore, India (Full-Time, On-site/Hybrid)
Job type: Full-time
Experience: 15+ Years

Role Overview

• We are looking for an experienced GCC Delivery Manager  to lead end-to-end project/program delivery with strong technical oversight.
• The role involves managing cross-functional engineering teams, ensuring timely and high-quality delivery, driving stakeholder satisfaction, and owning delivery governance, risk, and financial metrics.
• GCC Delivery director should have prior experience working with GCCs and driving growth in the GCCs

Key Responsibilities

End-to-End Delivery Ownership

• Own delivery of multiple projects/programs across technology stacks
• Ensure projects are delivered on time, within scope and budget
• Drive estimation, planning, and milestone tracking
• Manage risks, dependencies, and escalations

Stakeholder & Client Management

• Act as primary point of contact for clients/stakeholders
• Lead governance calls, status reviews (MBR & QBR), and executive reporting
• Manage scope changes and commercial discussions

Team & Resource Management

• Lead and mentor engineering teams (developers, architects, QA)
• Resource planning and capacity management
• Drive performance reviews and skill development
• Foster high-performance and collaborative culture

Financial & Operational Management

• Own revenue and margin for assigned programs
• Monitor utilization and cost control
• Ensure SLA/KPI adherence
• Drive growth through delivery led initiatives

Process & Quality Governance

• Implement Agile / Scrum / SAFe methodologies
• Ensure compliance with security and quality standards
• Drive continuous improvement initiatives

Required Skills & Experience

• 15+ years overall experience with GCC delivery management capabilities
• Very strong presentation skills
• Excellent people management skills
• Good understanding of digital skills (working experience in the digital skills in the early stage of the career)
• Prior experience in managing the delivery for different type of engagements (Development, Support)
• Very good understanding of application support and the corresponding SLAs
• Prior experience of driving CSAT improvement through continuous service improvement initiative
• Strong solution building & presentation capabilities
• Assess client issues and use your expertise to develop solutions using applicable technologies and best practices.
• Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer’s business objectives.