Posted Date : 20th Nov, 2025
Job Category :
Costa Rica
Posted 2 days ago
Job title: Associate System Engineer
Work Location: Ultra Lag
Experience: 2+ years of experience in customer-facing roles (e.g., customer support, account management, customer success, sales, etc) with strong collaboration across teams like Sales, Support, Engineering, and Product Management.
Education Qualification: University degree is preferred, or equivalent work experience
Roles and Responsibilities:
- Assist internal teams with configuration validation in support of sales opportunities.
- Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes.
- Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
- Be involved in the Account Planning process as part of a larger team
- Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team. Will have the ability to take point on simple designs where appropriate
- Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions
- Work with established programs and sizing tools to support customer pursuits
- Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management.
Required Skills & Desired Skills:
- BS in Computer Science, Engineering or other technical degree and/or equivalent experience
- 2+ years of experience (technology industry preferred)
- Strong phone presence and experience in a high-volume customer interaction environment
- Conscientious attitude and dependability, strengths in teamwork and communication
- Confident, articulate and professional speaking abilities, and a strong ability to listen
- Ability to collect data, identify problems, establish facts and draw valid conclusions
- Preparation and delivery of technical product and architecture presentations
- Passion for technology and aptitude to learn new technologies
- Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
- Demonstrated listening, written communication and product presentation skills
- Ability to handle multiple tasks and projects, in real-time scenarios
- Apply critical thinking techniques to work through customer situations and interactions
- Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
- Salesforce.com experience helpful
- Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
- Advanced Oral English, Microsoft 365/Google Workspace, Salesforce.com or any other CRM system
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| Job Level | 1 – 2 Years |