Latest Job Openings India
Engineer – Customer Support (J_155)
Job Description:
Skill Set Requirement:
The Hitachi Vantara provides support for Hitachi’s Global Support Centres (GSC).
This role is responsible to liaise with internal and external parties to maintain relational and non-relational database systems. You should have excellent communication skills to communicate with internal/external contacts, gather information, create cases in Salesforce and route the case to appropriate departments within their agreed service level
Support hour:
Support hours will be 24/7
- Type of Support
- Phone
- Email
- Web case
Roles and Responsibilities:
- Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in our case tracking system
- Maintain ownership of tasks given and should drive other teams as needed
- Accountable for the tasks and ensure that it completed diligently
- Analyzing/documenting problems, recommending solutions, & highlighting issues to leadership team
- Enthusiastic to work in a challenging environment
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Adhere to process and policies, should demonstrate Movate values
- Team player and should act as a role model to the team
- Should be sharing the Daily reports before logout
- Problem-solving skills and ability to navigate challenging situations in a professional manner.
- Experience providing direct support to external customers by phone, electronically.
- Good understanding on Storage components and infrastructure
- Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally.
- College Degree – Preferred should have basic knowledge on storage
- Should have worked in an Enterprise environment
- Able to apply non-linear thinking to problem-solving.
- Ability to call customers and resolve issues
- Should be adhering to the built in SOPS
- Should ensure that the cases and emails are handled within the shift duration without backlog