Posted Date : 20th Nov, 2025
Job Category :
Costa Rica
Posted 3 days ago
Job title: Customer Service Representative
Work Location: Ultra Lag
Experience: 9+ months in Contact Centers
Education Qualification: Highschool Diploma
Roles and Responsibilities:
- Receive incoming requests by telephone, e-mail and through the support portal
- Prioritize and dispatch these calls to Technical Support Engineers
- Notify Support Manager of critical customer issues
- Prioritize both time and projects, work to balance resources with customer needs
- Determine the scope of technical issues
- Monitor cases by Severity, Priority, and Age in Pure Storage’s case tracking system
Required Skills & Desired Skills:
- At least 1 year experience with phone call management, front-line IT or Support Experience
- Focus on the customer experience
- Excellent people and communication skills in English, both written and verbal
- Great memory skills and ability to multitask, or serialize tasks very rapidly
- Very good organizational skills
- Able to maintain composure in stressful situations Must be willing and able to work in an open office, team environment
- Advanced English (B2+-C1)
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| Job Level | 1 – 2 Years |