Posted Date : 16th May, 2025
Job Category :
Philippines
Posted 4 days ago
Job title: Deutsch Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 1-2 years of CSR experience
Education Qualification: At least 2 years of college
Roles and Responsibilities:
- Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
- Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
- Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.
Required Skills & Desired Skills:
- Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
- Willing to work in Antipolo City and the ability to work remotely.
- Flexibility to work Deutsch business hours and be available during weekends and holidays as per business needs.
- At least 6 months of professional customer support experience
- Sound knowledge of telephone etiquette
| Job Level | Freshers |