Posted Date : 24th Sep, 2025
Job Category :
Colombia
Posted 2 days ago
Job title: Customer Support Specialist
Location: Barranquilla, Colombia
Experience: 1-2 years
Education Qualification: Bachelor’s Degree
Roles and Responsibilities:
- Leverage product knowledge and customer service skills to answer casework from Customers.
- Deliver a top-tier customer support experience through creative problem-solving, tickets and consistent probing, to craft accurate & timely outcomes for Customers.
- Conduct procedures to escalate and coordinate the customer response in accordance with values.
- Expand your knowledge of client hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll.
Required Skills & Desired Skills:
- English Language with B2/B2+
- 1 year of experience in a customer support role and ticketing systems.
- 1 year of experience in customer service, (Business-To-Business strongly preferred).
| Job Level | 1 – 2 Years |