Movate AI Solutions
A sure-fire way to identify and achieve digital business ambitions
Movate AI Solutions: Driving Intelligent Customer Experiences
Movate offers a powerful suite of AI-driven solutions that enhance every stage of the customer journey. From conversational agents like the Universal Chatbot and Customer Service Agent to predictive tools such as Customer Churn Prediction and Customer Lifetime Value, our solutions bring automation, personalization, and insight to scale. Whether it’s sales acceleration with the SDR Agent, field enablement with the Field Agent, or intent understanding with Intent Classification, Movate AI empowers businesses to deliver smarter, faster, and more human-like experiences. Explore our offerings below to see how we’re shaping the future of CX.
(AI)ccelerate. Innovate. Movate.
This reflects who we are at the core, what we stand for, live, and breathe every single day. This powers our brand and inspires every Movator to pursue excellence at work with speed and innovation.
Key offerings
Effortless support via AI-powered automated solution
Universal Chatbot
Customer support is a great thing, when done right. Imagine being able to understand and address customer pain points without being asked and providing an innate, personalized support experience every time. Movate’s Universal Chatbot helps you do that and more as the chatbot works as an alternative solution to address any support concerns customers may have across any channel. It helps customers resolve queries quickly and effectively, enhancing satisfaction while significantly reducing the volume of tickets to the traditional support/helpdesk. With advanced AI and seamless integration with your business knowledge base, the solution is scalable, secure, and designed to enhance customer engagement while driving operational efficiency.
AI-powered cost-effective churn management
Customer Churn Prediction
Movate’s Customer Churn Prediction Accelerator makes retaining at-risk customers simpler and smarter. By tapping into advanced analytics and machine learning, it helps you identify customers who might cancel before it’s too late—giving you the chance to act proactively. This modular, fully customizable solution analyzes behavioral data across segments and demographics to pinpoint high-risk customers and empower targeted retention strategies.
Reimagining Field Service with Intelligent Automation
Field Agent
What if every service appointment was scheduled with precision, every field agent guided with AI-powered support, and every customer assisted 24/7 without the wait? Movate AI’s Field Agent delivers exactly that.
Designed for industries that rely on field service operations, Field Agent uses intelligent Agentic AI to automate appointment scheduling, generate work order summaries, and provide real-time troubleshooting assistance. Whether it’s pre-visit insights or post-service updates, Field Agent empowers service teams to deliver faster, more reliable, and more personalized support – at scale.
Optimize agent efficiency and response times
Intent Classification
Movate’s Universal Chatbot-powered intent classification solution takes the guesswork out of understanding customer queries. Using advanced NLP, it classifies customer intents in real-time, ensuring faster responses, more efficient agents, and happier customers.
Powered by Movate AI, this solution dynamically interprets and categorizes intent, simplifying business support operations while delivering personalized, high-quality service at scale. It’s smart, fast, and designed to elevate your customer experience.
Redefining CX with AI-driven accuracy and agility
Partner Assist Agent
Imagine a world where customer support is instant, intelligent, and effortless—where every query is understood instantly, and proactive solutions are rapidly recommended to eliminate frustration. That’s where the Partner Assist Agent transforms the game. Powered by advanced NLP, and intent classification, this AI-driven assistant doesn’t just respond—it anticipates. From real-time order updates to seamless agent support, it streamlines interactions, reduces wait times, and delivers smarter, more personalized solutions and experiences.
Always-On AI for Effortless Customer Service
Customer Service Agent
Imagine delivering instant, intelligent, and personalized support to every customer – no queues, no delays. Movate AI’s Customer Service Agent turns that vision into reality.
Built to meet the demands of modern CX, this Agentic AI solution leverages advanced NLP to understand, classify, and resolve customer queries in real time. From automating FAQs and policy responses to providing live order updates and routing complex issues to the right agents, it reduces manual effort, accelerates resolutions, and boosts CSAT.
Gain deeper insights for smarter investments
Customer Lifetime Value Solution
Movate’s Customer Lifetime Value Solution Accelerator makes understanding your customers easier than ever. With deeper insights into your customer base, you can fine-tune business strategies, make smarter decisions, and pinpoint your most valuable customers.
Powered by Movate AI, this solution dynamically interprets and categorizes intent, simplifying business support operations while delivering personalized, high-quality service at scale. It’s smart, fast, and designed to elevate your customer experience.
AI Powered Customer Success for Personalized Growth
Customer Success Manager Agent
Imagine delivering proactive, personalized support that anticipates customer needs while empowering your team to focus on strategic growth. Movate AI’s Customer Success Manager Agent makes this possible.
This solution accelerates relationship-driven customer success by leveraging advanced NLP and contextual intelligence. It monitors accounts, validates product compatibility, manages carts and promotions, and provides instant answers around the clock. Whether in retail, technology, healthcare, or insurance, it helps cross-sell, upsell, improve retention, resolve queries faster, and reduce manual effort whilst ensuring low operational costs.
AI Powered Campaign Intelligence for Smarter Engagement
Marketing Agent
Movate AI’s Marketing Agent puts campaign performance at your fingertips. Built on Agentforce, this AI powered solution helps marketing teams act faster, plan smarter, and engage audiences more effectively.
With natural language understanding and real time analytics, the Marketing Agent retrieves CTR, ROI, and impression data instantly, identifies top and low engagement users, fine tunes targeting, and simplifies campaign creation. It reduces manual workload, shortens decision cycles, and strengthens personalization and audience reach to help drive campaign ROI.
Gain deeper insights for smarter investments
Sales Development Representative Agent
Movate AI’s SDR Agent transforms the way sales teams build pipeline. Built on Agentforce, this AI powered solution automates lead creation, follow ups, qualification, and meeting scheduling so reps can stay focused on high value conversations.
It handles outreach emails, tracks prospect engagement in real time, updates lead ratings, manages opt outs, and keeps your CRM activity timeline clean and current. With smarter automation and always on support, the SDR Agent helps sales teams scale outreach, improve conversions, and reduce manual effort, all while delivering consistent, personalized engagement.
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