Movate

Job Title: Solutions Architect (Enterprise Product Services)
Location: Chennai / Bangalore / Hyderabad
Job type: Full-time
Experience: 10+ Years
Domain: CX solutions architecture and presales

Role Summary:

• As an EPS Solutions Architect at Movate, you will play a critical role in leading solution development for enterprise customers across various verticals.
• You will coordinate with Workforce Management (WFM), Bid Management, Sales, Delivery teams, and clients to develop tailored solutions for RFP responses, proactive pursuits, and complex customer requirements.
• You will also drive proposal defense, business case development, capability presentations, and collaborate with internal teams to deliver innovative solutions.

Key Responsibilities:

Solution Development and Proposal Support:

• Possess excellent writing skills, as most proactive deals and RFPs require high-quality written content in formats like Word documents and PowerPoints.
• Lead the solution design process for enterprise RFPs and proactive opportunities across Cloud, Networking, Security, Telecom, SaaS, Storage, and Software services.
• Thorough Requirement gathering to understand customer’s needs. Ask additional questions to further strengthen understanding of customer challenges/asks.
• Coordinate with internal teams such as WFM, Bid Management, Sales, and Delivery to develop winning solution responses.
• Draft and refine solutions and engagement models to meet unique customer requirements, leveraging Movate's digital enablers, IPs, and Propel Labs-driven innovations.
• Drive solution defense presentations, business case development, and capability demonstrations for clients.

Innovation and Digital Solutions:

• Possess a strong grasp of AI and automation solutions used in B2B services, with a focus on applications like self-service, engineer productivity, customer experience, and operational analytics.
• Demonstrate solution acumen to combine digital solutions and engineering expertise and create compelling multi-year managed services models.
• Stay abreast of industry trends and advancements, applying best practices and innovative approaches to solution architecture.

Client Engagement and Presentation:

• Present solutions and value propositions to clients, including senior leadership and C-level executives.
• Conduct solution walkthroughs, capability presentations, and proof-of-concept sessions to articulate Movate’s value proposition.
• Engage with customers to understand their needs, challenges, and goals, and propose relevant solutions.

Collaboration with internal stakeholders:

• Stakeholder management: Liaise with internal stakeholders, such as delivery teams, to leverage existing customer case studies and tailor them effectively for prospective clients.
• Work closely with the Finance team to develop commercial models and pricing strategies for managed services proposals.
• Develop competitive pricing, by benchmarking pricing and effort estimation with industry standards.
• Provide guidance and thought leadership in solution design and architectural best practices across the EPS practice.

Required Skills and Experience:

• 10+ years of experience in CX solutions architecture and presales, with a focus on enterprise-level solutions.
• Proven track record in leading RFP responses, solution defense, and proposal development.
• Strong understanding of digital solutions, automation, and AI-driven capabilities.
• Experience with financial modeling, pricing strategies, and effort estimation.
• Excellent communication and presentation skills, with the ability to engage with C-level stakeholders.
• Excellent communication skills, with the ability to present complex solutions to technical and non-technical stakeholders.
• Ability to work collaboratively with cross-functional teams and build strong relationships with internal and external stakeholders.
• Strong problem-solving skills and the ability to innovate with digital solutions.

Job Title: AI Architect
Location: Bangalore, India (Full-Time, On-site/Hybrid)
Job type: Full-time
Experience: 18+ Years
Domain: IT Services & Consulting / Captive Technology Centers 

Job Summary

• We are seeking a seasoned Principal AI Architect with 18+ years of experience to join our team in Bangalore.
• You will be responsible for defining the enterprise AI strategy, designing scalable, production-grade Artificial Intelligence and Generative AI solutions.
• You will serve as the technical authority, influencing C-suite stakeholders, mentoring high-performing teams, and ensuring our AI investments drive tangible business value. 

Key Responsibilities

• Strategic Vision: Architect and build comprehensive AI infrastructures and hardware solutions, ensuring alignment with overall business goals.
• GenAI & LLM Architecture: Design and deploy Generative AI applications, including RAG (Retrieval-Augmented Generation) systems, Vector Databases, and Agentic AI workflows.
• Solution Architecture: Create end-to-end AI pipelines, including feature stores, model training, deployment, monitoring, and retraining workflows (MLOps/LLMOps).
• Technical Leadership: Act as a subject matter expert (SME) to guide cross-functional teams in adopting best practices in AI, Machine Learning, and Deep Learning.
• Cloud & Integration: Lead integration of AI models with existing legacy enterprise systems using cloud-native services (AWS/Azure/GCP).
• Governance & Ethics: Ensure compliance with data security, privacy, and responsible AI practices (handling bias, model safety).
• Stakeholder Management: Influence senior executives and client stakeholders on AI roadmap adoption, ROI analysis, and vendor evaluation. 

Required Qualifications & Technical Skills

• Experience: 18+ years in software engineering, with at least 5-8 years specifically in AI/ML solution architecture.
• Generative AI: Expert-level understanding of LLMs (GPT, Llama, Mistral), Prompt Engineering, and Vector Stores (Pinecone, FAISS, Weaviate).
• Programming: Mastery of Python and its AI/ML ecosystem (TensorFlow, PyTorch, Scikit-learn).
• Architecture: Deep knowledge of Microservices, APIs, and containerization (Docker, Kubernetes).
• Cloud: Proficiency in Azure AI, AWS Bedrock, or Vertex AI.
• Domain Expertise: Prior experience in Banking/Financial Services (FS), Healthcare, or Retail is highly preferred.
• Education: Bachelor’s or Master’s degree in Computer Science, Data Science, or related quantitative field. 
• Exceptional communication and presentation skills, capable of explaining complex AI concepts to non-technical audiences.
• Proven capability to mentor senior engineers and lead cross-team initiatives.
• Strategic thinking with a strong focus on ROI and business impact. 

Why Join Us

• Work on cutting-edge Agentic AI and GenAI initiatives.
• Shape the AI strategy for global enterprise clients.
• High-visibility role with direct access to executive leadership. 

Job title: Delivery Manager - Healthcare & Life Sciences (HLS)
Location: Bangalore and Chennai
Experience: 10 - 15+ Years
Domain: Healthcare, Pharmaceuticals, Life Sciences (HLS)
Type: Full-Time

Role Overview

• We are looking for a seasoned Delivery Manager with 10-15 years of experience to lead complex HLS projects/accounts in Bangalore.
• The ideal candidate will be responsible for end-to-end service delivery, client relationship management, and driving technical excellence within the healthcare domain.
• You will oversee project planning, budget control, and ensure compliance with industry-specific regulations.

Key Responsibilities

• Account Delivery Management: Own end-to-end delivery for HLS accounts, managing multiple projects concurrently.
• Client Management: Act as the primary point of contact for stakeholders, ensuring high client satisfaction, managing expectations, and implementing improvements based on feedback.
• Project Governance: Define project scopes, manage milestones, monitor progress, and ensure timely delivery within budget.
• HLS Domain Expertise: Leverage knowledge of healthcare IT systems, patient data, or regulatory compliance to guide technical teams.
• Risk Mitigation: Anticipate risks, develop contingency plans, and handle escalations with professionalism.
• Team Leadership: Lead, motivate, and mentor cross-functional teams (including offshore/onshore), managing resource allocation and resolving conflicts.
• Operational Excellence: Improve service delivery processes, manage KPIs (SLA, TAT), and ensure adherence to quality standards.

Required Qualifications & Skills

• Experience: 10-15+ years in IT service delivery, with at least 3-5 years directly in the HLS domain.
• Domain Knowledge: Strong understanding of Healthcare IT, Clinical Trials, Life Sciences, or Health Insurance systems.
• Methodologies: Proven experience working in Agile/Scrum environments.
• Technical Understanding: Familiarity with software development life cycle (SDLC), application development, or data migration projects.
• Communication: Excellent client-facing and internal communication skills (verbal and written).
• Tools: Proficient in project management tools like JIRA, MS Project, and Agile planning tools.

Preferred Qualifications

• Relevant certifications: PMP, PRINCE2, or Certified Scrum Master (CSM).
• Experience in managing large-scale, complex, or transformation projects.

Why Join Us?

• Work in one of India's leading technology hubs (Bangalore) with top-tier clients.
• Opportunity to lead high-impact projects in the growing HLS sector.

Job Description: Delivery Manager – BFSI (10-15 Years)
Location: Bangalore and Chennai
Job Type: Full-time
Experience: 10-15 Years
Industry: Banking, Financial Services, and Insurance (BFSI)

About the Role

• We are seeking a seasoned and high-energy Delivery Manager with 10-15 years of experience to drive excellence in our Banking and Financial Services IT portfolio.
• Based in Bangalore, you will be responsible for end-to-end delivery of critical projects, ensuring high client satisfaction, operational efficiency, and adherence to quality standards.
• You will manage large, distributed teams, foster innovation, and act as a strategic partner to our BFSI clients.

Key Responsibilities

• End-to-End Delivery Leadership: Own and manage the full delivery lifecycle of large-scale IT projects, including digital banking platforms, payment gateways, lending systems, or data analytics.
• Stakeholder Management: Act as the primary liaison between clients, internal leadership, and technical teams to ensure alignment with business goals.
• Operational Excellence: Drive project governance, including on-time, within-budget, and quality-focused delivery. Proactively identify risks and develop mitigation strategies.
• Team Leadership: Lead and mentor large, multi-disciplinary teams (50-100+ members) consisting of Project Managers, Tech Leads, Developers, and QA engineers.
• Financial & Performance Monitoring: Monitor financial performance, including project budgets, forecasts, margins, and utilization.
• Compliance & Security: Ensure strict compliance with information security, data governance, and regulatory requirements specific to the BFSI domain.
• Process Improvement: Implement Agile/Scrum/DevOps methodologies to drive continuous improvement, efficiency, and faster delivery cycles.
• Pre-sales Support: Collaborate with account teams to support solutioning and proposal development for new opportunities.

Required Skills & Qualifications

• Experience: Minimum 10-15 years of experience in IT project delivery, with at least 5-8 years specifically in the BFSI domain.
• Domain Knowledge: In-depth understanding of banking operations (Retail, Commercial, Lending, Payments, or Capital Markets).
• Technical Familiarity: Understanding of modern technologies (e.g., Cloud platforms - AWS/Azure, Java/Microservices, APIs, Databricks, or Mainframe).
• Project Management: Proven success in managing large, distributed onshore-offshore teams and complex delivery portfolios.
• Methodologies: Strong expertise in Agile, Scrum, and Waterfall methodologies.
• Tools: Proficiency in delivery management tools like JIRA, ServiceNow, or Azure DevOps.
• Soft Skills: Exceptional communication, negotiation, and conflict resolution skills, with a focus on client relationship building.
• Education: Bachelor's or Master's degree in Computer Science, Engineering, or equivalent.
• Certifications: PMP, CSM, SAFe, or ITIL certification is highly desirable.

Why Join Us?

Lead and grow with a highly motivated team in a fast-paced environment.

Work on bleeding-edge projects in the financial technology sector.

Job title: Full Stack Developer
Work Location: Chennai (Guindy)
Experience:  8+ years
Education Qualification:  Any Graduate

Roles and Responsibilities:

• Perform code reviews and refactoring discussions with multiple domains and delivery teams to ensure high-quality deliverables.
• Conducting feasibility studies to ensure the product is up-to-date with the latest technologies.
• Root Cause Analysis: Cracking the code on the toughest bugs by diving deep to find the true root cause and identifying permanent fixes based on your analysis
• Take initiative and be responsible for the technical solution.
• Develop tools and applications by producing clean, efficient code.
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques

Required Skills

• 8+ Years IT Experience with 5+ Years’ experience in developing web applications with heavy usage of JavaScript.
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node Express, Angular Material and related technologies.
• In-depth knowledge of the RESTful API design.
• Solid understanding of JavaScript & Typescript.
• Proficient in various database management systems.
• Passionate about great technologies, especially open source
• Strong understanding of UI frameworks/languages such as Angular.
• Solid coding skills with the ability to guide teams through massive refactoring exercises and improve coding standards across large codebases.
• Experience developing cloud software services and an understanding of design for scalability, performance, security, and reliability.
• Experience in Angular Formly is a plus.
• Expert in JavaScript/ES6, building Responsive, high performing, heavy-traffic web applications using JS Frameworks (Angular, etc.) and third-party libraries
• Experience with unit-test driven approach to development,.
• Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, continuous integration deployments (CI/CD), testing, and operations. Experience in AWS services such as Lambda, SQS, Redis, Elasticsearch is a plus – Optional
• Experience in Linux is a plus – Optional

Job title: Application Architect
Work Location: Chennai (Guindy)
Experience:  15+ years
Education Qualification:  Any Graduate

Roles and Responsibilities:

• Identify business problems and work on developing Proof-of-concepts to demonstrate the technology capabilities with pros and cons of identified options
• Architect, Design, Develop & Implement frameworks and application Software Components using Enterprise/Open Source technologies
• Design & Implement Application Architecture concepts and best practices (Tiers, Partitioning, Modularity) Architecture NFRs, Availability (HA/DR), Performance (Capacity, Resource Utilization, Responsiveness), Information Security (Authentication, Authorization, Encryption) State of the art Integration Patterns, including SOA, API, Micro-Services, including integration with COTS solutions, Mobile, etc.
• Analyze & Identify Business Capabilities and to develop new business capabilities
• Troubleshoot pre and post-production functional and non-functional issue
• Understand the complexity of current systems, identify system interfaces, and Capture NFR’s
• Capability to learn new technologies quickly, stay up to date on the latest industry technology trends and techniques

Required Skills

• 15+ Years IT Experience with 6+ Years’ experience in developing and architecting web applications with a heavy usage of JavaScript.
• Extensive industry experience with web applications based on SOA principles.
• Strong understanding of UI frameworks/languages such as Angular, NodeJS, ExpressJS, ReactJS, JQuery, CSS, and HTML5
• Experience with responsive UI design and development
• Expert in Javascript/ES6, building Responsive, high performing, heavy-traffic web application using JS Frameworks (Angular, React, Ember, etc) and third part libraries
• Experience with unit-test driven approach to development, expert knowledge of build tools (Webpack, Gulp, Grunt), and Continuous Integration and Continuous Deployment with Jenkins
• Experience building applications using Adaptive/Responsive Design Principles and leveraging various applications layers to enhance performance
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node ExpressJS, and related technologies.
• Experience in AWS Cloud Infrastructure, AWS application services, AWS Database services, Containers, Microservices
• Experience in designing Micro services reference Architecture, Design, Implementation.
• Experience in BRMS, BPMN, Integrations
• Cloud native solutions, DevOps, Containers, CI/CD, Code Quality, Micro-Services and API architectures, Cloud, Mobile, Analytics
• Experience in NoSQL, Elasticsearch, Python, R will be Nice-to-have.
• Experience in Linux is a plus
• Experience in Data Modeling, Master Data Management will be Nice-to-have.

Job title: Soft Skill Quality Audit (Call Audit Job)
Work Location: Chennai and Hyderabad 
Experience: 6 Months to 5 Years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Audits & Coaching:
• Conduct call and email audits to ensure compliance with company standards.
• Provide expert coaching to engineers based on audit and coaching findings.
• Deliver extended coaching sessions as needed.
• Perform audits using stratified sampling based on project needs to categorize and prioritize coaching needs.
• Calibrations:
• Participate in Joint Call Monitoring (JCM) internally to ensure consistency in performance evaluations.
• Conduct call listening activities with the operations team to gather insights and identify improvement areas.
• Actively participate in internal calibration sessions with the SSDE team.
• Client / Customer Interaction:
• Manage client transactions and ensure high-quality service delivery.
• Handle callbacks to address client concerns and feedback promptly.
• Continuous Improvement:
• Perform root cause analysis (RCA) to identify and resolve underlying issues.
• Monitor Critical to Quality (CTQ) metrics to maintain service standards.
• Contribute to continuous improvement (CI) initiatives to enhance operational efficiency.

Required Skills & Desired Skills:

• 6 months to 5 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with the ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job title: Retail Customer Support Representative – Bilingual
Work Location: Terracampus, Tres Rios, Cartago.
Experience: 0 - 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

• Proficiency English Level >B2+
• 0 to 3 months Call Center experience
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Network Engineer
Work Location: Ultra Lag
Experience: At least 2 years working as a Network Engineer
Education Qualification: High School Diploma or above

Roles and Responsibilities:

• Troubleshoot/Diagnose all Level 2 issues from the customers and driving satisfactory resolution of the issues.
• Troubleshoot Product
• Codes and Configuration issues.
• Ensure On-Time escalation to L3 and Engineering(R&D) teams
• Ensure consistent customer satisfaction.
• Document all communication with customers in the CRM
• Notify/Discuss with L2/TL/Manager on Tickets that require assistance.
• Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
• Plan and constantly work on upgrading tech and product expertise.
• Contribute to the knowledge base/ Tech Forum

Required Skills & Desired Skills:

• 2-3 years of experience as a network engineer
• Advanced English level (B2+/C1)
• Proven work stability

Technical skills:

• Bridging and Switching Concepts, LAN Technologies such as TCP/IP Ethernet - CSMA/CD
• STP, RSTP, MSTP, VLAN tagging
• Good Knowledge in Routing concepts, with Good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP
• VoIP knowledge SIP, H323 (Good to know)
• Wireshark (Good to know)
• Linux (Good to know)

Job title: Database Administrator (Cosmos , Cassandra)
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor's Degree

Required Skills:

• Own database operations and performance for Azure SQL, SQL Server, and Cosmos DB, ensuring stability, security, and automation readiness.
• Manage provisioning, tuning, patching, and recovery across relational and non-relational DBs.
• Automate repetitive tasks using PowerShell and Azure Automation.
• Monitor DB performance using Azure Monitor and Log Analytics.
• Collaborate with Cloud and AI-Ops teams on predictive alerting and auto-remediation.
• Ensure PHI-compliant data governance across production environments.

Job title: Dynamic 365 Support Tech Lead
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor's Degree

Required Skills:

• Dynamics 365 (C#, Power Platform, Dataverse) expertise
• UI debugging using HTML, CSS, JavaScript 
• Workflow, Trigger, and Flow/Power Automate troubleshooting 
• Data imports/exports and integration handling
• Methodical approach to problem management and root cause analysis 
• Strong collaboration with business and compliance teams 
• Change and release management discipline 
• Effective stakeholder communication and documentation

Job title: Lightening Step & My Avatar Tech Lead
Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor's Degree

Required Skills:

• Provide hands-on support for EHR/RCM/CRM systems (Epic, Cerner, Allscripts, Salesforce Health Cloud) 
• Write simple to medium complexity SQL scripts for data analysis and correction 
• Perform configuration management across COTS applications 
• Troubleshoot complex system and integration issues 
• Develop reports using SSRS or Crystal Reports 
• Apply HL7 and FHIR standards in data exchange and validation 
• Conduct root cause analysis for production incidents 
• Triage, categorize, and escalate incidents per ITIL processes 
• Collaborate with clinical users with empathy and clarity 
• Prioritize issues based on business and patient impact 
• Ensure compliance with healthcare data standards and regulations 
• Mentor junior analysts on support best practices

Job title: Lightening Step & My Avatar Specialist
Work Location: Chennai
Experience: 4-7 years
Education Qualification: Bachelor's Degree

Required Skills:

• Provide hands-on support for EHR/RCM/CRM systems (Epic, Cerner, Allscripts, Salesforce Health Cloud) 
• Write simple to medium complexity SQL scripts for data analysis and correction 
• Perform configuration management across COTS applications 
• Troubleshoot complex system and integration issues 
• Develop reports using SSRS or Crystal Reports 
• Apply HL7 and FHIR standards in data exchange and validation 
• Conduct root cause analysis for production incidents 
• Triage, categorize, and escalate incidents per ITIL processes 

Job title: AI Support Engineer
Work Location: Chennai
Experience: 3-5 years
Education Qualification: Bachelor's Degree

Required Skills:

• Provide technical support for AI platforms, tools, and services across development, staging, and production environments.
• Monitor system performance, availability, and reliability using observability tools (e.g., Prometheus, Grafana, ELK).
• Troubleshoot and resolve platform issues related to infrastructure, APIs, data pipelines, and model deployment.
• Collaborate with DevOps and Engineering teams to implement automation, CI/CD pipelines, and infrastructure improvements.
• Maintain documentation for support processes, known issues, and resolution steps.
• Ensure compliance with security and data governance policies.
• Participate in on-call rotations and incident response activities.
• Assist in onboarding new users and teams to the AI platform.

Job title: AI Engineer
Work Location: Chennai
Experience: 5-7 years
Education Qualification: Bachelor's Degree

Required Skills:

• Develop and maintain front-end interfaces for AI-powered applications using modern frameworks
• Build and optimize back-end services and APIs to support AI models, data pipelines, and agentic workflows.
• Integrate AI/ML models into production systems, ensuring performance, scalability, and reliability.
• Collaborate with AI engineers to implement agentic AI capabilities, including tool-use, reasoning, and multi-agent coordination.
• Work with knowledge graph engineers to visualize and interact with GraphDB-powered knowledge graphs.
• Ensure secure and compliant development practices across the full stack.
• Participate in code reviews, testing, and continuous integration/deployment (CI/CD).
• Document technical designs, workflows, and implementation strategies.