Movate

Job title:  German Customer Service Representative
Work Location: EGBC, Antipolo City
Experience: 6 months
Education Qualification: At least 2 years of college
No of openings:  6

Roles and Responsibilities:

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.

Required Skills & Desired Skills:

• Should have completed at least 2 years of college, a 2-year vocational course, or a 4-year degree course.
• Willing to work in BGC Taguig City and the ability to work remotely.
• Flexibility to work German business hours and be available during weekends and holidays as per business needs.
• N1 or native
• At least 6 months of professional customer support experience (German language)

Job title: Trilingual Gaming Player Support
Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor's Degree
No of openings: 17

Roles and Responsibilities:

• Provide a world-class experience to our customers through answering incoming customer questions from chat, and email. Resolve solutions to help customers thrive.
• Conduct procedures to escalate and coordinate the customer response in accordance with values

Required Skills & Desired Skills: 

• Spanish, Portuguese and English Language with B2/B2+
• 6 months of experience in gaming customer support or technical support.

Job title: Gaming Player Support
Location: Barranquilla, Colombia
Experience: 6 months
Education Qualification: Bachelor's Degree
No of openings: 50

Roles and Responsibilities:

• Provide a world-class experience to our customers through answering incoming customer questions from chat, and email. Resolve solutions to help customers thrive.
• Conduct procedures to escalate and coordinate the customer response in accordance with values.

Required Skills & Desired Skills: 

• English Language with B2/B2+.
• 6 months of experience in gaming customer support or technical support

Job title: Retail Customer Support Representative – Bilingual
Work Location: UltraLag, Lagunilla, Heredia.
Experience: 0 - 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
• 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

• Proficiency English Level >B2+
• 0 to 3 months Call Center experience
• Active listening
• Attention to detail
• Empathy
• Critical thinking
• Speed to solution

Job title: Senior Manager/ Associate Director – Strategic Marketing
Work Location: Bengaluru
Experience: 7-10 years
No of Openings: 1

Job Responsibilities:

• Develop a deep understanding of Movate’s services and solutions to support in driving their Go-to-Market (GTM) strategy and execution plan
• Market, customer, and competitive analysis — Become the expert on the customer, the industry trends, and the players in the market; funnel these insights into services/ solutions roadmaps
• Help develop the core messaging, positioning, and market differentiators for Movate services/ solutions
• Create impactful external-facing presentations, sales pitches, service/ solution decks that strongly and clearly articulate Movate’s message
• Support Movate’s thought leadership by driving strategy, planning, and execution of a well-rounded content strategy (POVs, case studies, videos, web pages, blogs, newsletter)
• Collaborate and align expectations with other internal teams (SMEs, innovation team, sales, practice) to power up the marketing and thought leadership campaigns

Required Skills

• Strategic thinker with strong solutioning skills
• 3-4 years of experience in creating slideware, messaging, and positioning would be preferred
• Experience in the range of 7-10 years
• MBA will be preferred
• Knowledge of customer service and IT services industry
• Knowledge of key technology and digital transformation trends
• Good market research and analysis skills
• Strong communication - written, verbal, and presentation skills, with an eye for quality and attention to detail
• High EQ to manage multiple senior stakeholders

Job title: GIS Executive
Work Location: Hyderabad
Experience: 2 - 8 Years
No of Openings: 23
Shift timing: 2.00 PM - 11.00 PM IST

Roles and Responsibilities:

• Perform GIS map data edits / Quality check using client Tools according to procedures and specifications
• Experience on POI Quality is mandatory
• Track progress on assigned tasks with correct and timely updates in the appropriate work allocation / assigning system.
• Follow the procedures and specifications as changes may be happening from time to time.
• Raise questions and seek guidance for assigned tasks that expose contradictions or ambiguities in the working specification.
• Submit bug reports for tool related that do not perform as expected or have opportunities for improvement.

Required Skills:

• Excellent written and verbal communication skills
• Strong interpersonal skills
• Strong analytical and solutioning skills

Job title: D365 Consultant
Work Location: Bangalore/Chennai
Experience: 4 - 6 Years
No of Openings: 1
Shift timing: 2.00 PM - 11.00 PM IST

Roles and Responsibilities:

• In-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems
• Strong problem-solving and research skills
• Demonstrated strong analytical and critical thinking skills
• Self-starter with troubleshooting capabilities
• Fluency in written and spoken English at CEF B2 level or above
• Knowledge of Kingswaysoft data migration tool
• Knowledge of XRM Toolbox tool
• Integration flows and data mapping experience
• Data extract and importing experience
• Microsoft Azure Fundamentals (Azure Active Directory, Azure storage, Power Platform, Azure Service bus architecture and Enterprise Application Integration)
• Knowledge of Anthology products (Campus Nexus Reach, Campus Nexus Student)
• Knowledge of Relational database management including queries, reporting, and administration
• Previous experience with other software applications such as database and reporting programs
• HTML and web development experience

Required Skills:

• Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field
• At least 2 years working with Microsoft Dynamics CE 365 and Power Platform or other CRM software

Job title: Backend Developer
Work Location: Bangalore/Chennai
Experience: 6- 10 Years
No of Openings: 1
Shift timing: 2.00 PM - 11.00 PM IST

Roles and Responsibilities:

• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python and multi-process architecture
• Good understanding of server-side templating languages
• Basic understanding of front-end technologies such as JavaScript, HTML 5 and CSS3
• Knowledge of user authentication and authorization between multiple systems, servers and     environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools
• Responsible for the delivery of technical projects/tasks

Required Skills:

• Expert in Python, with knowledge of Python web framework Django.
• Familiarity with ORM (Object Relational Mapper) libraries
• Basic understanding of front-end technologies such as JavaScript, HTML 5 and CSS3

Job title: QA Lead
Work Location: Bangalore/Chennai
Experience: 10 - 15 Years
No of Openings: 1
Shift timing: 2.00 PM - 11.00 PM IST

Roles and Responsibilities:

• Proactive, motivated to learn new concepts and execute on the ‘manual labor’ of QA regression testing in equal measures
• Does not simply take tasks/test cases to blindly pass or reject one by one, but rather appreciates the full context of what they are doing, and why they are testing what they are testing
• Kind, humble, and willing to be transparent with their work and provide constructive feedback for others as well

Required Skills:

• 10+ years of QA work in highly complex, integrated systems spanning multiple different tech stacks
• Knowledge of test case management suits like TestRails, or others
• Understand how to operate Postman (or other API testing/SIT capabilities) for manual testing to assist developers in their unit testing
• Functional know-how of automated testing suites like Selenium, or others
• Ability to understand the business context within which they operate, knows when to ask the integration/quality questions as tech leads/developers design solutions jointly with this QA resource.

Job title: Test Engineer (Web Testing, JIRA)
Work Location: Bangalore/Chennai
Experience: 5 - 8 Years
No of Openings: 3
Shift timing: 2.00 PM - 11.00 PM IST

Roles and Responsibilities:

• Collaborate with developers and product managers to understand the functional requirements for web applications and develop test cases accordingly.
• Perform functional web application testing to ensure all requirements are met.
• Document defects and work with developers to troubleshoot and resolve them.
• Ensure that all test cases are executed and results are recorded accurately.
• Work with project managers to prioritize defects and ensure that they are resolved in a timely manner.
• Communicate effectively with project teams to ensure that all testing activities are completed on schedule.

Required Skills:

• At least 5 years of experience in functional testing of web applications
• Strong knowledge of web application testing methodologies and best practices
• Able to use Chrome Dev Tools for deeper debugging of issues
• Basic SQL knowledge is preferred.
• Excellent communication skills
• Strong problem-solving skills and attention to detail.
• Experience working with Azure DevOps or JIRA Xray for test management
• Ability to work effectively in a team environment.
• Ability to work independently with minimal supervision.
• Excellent time-management and organizational skills.

Job title: Full Stack Developer
Work Location: Bangalore/Chennai
Experience: 6 - 10 Years
No of Openings: 4
Shift timing: 2.00 PM - 11.00 PM IST

Roles and Responsibilities:

• Design, develop, and maintain scalable and efficient web applications using Python with an API-first approach.
• Implement back-end web services utilizing AWS technologies to ensure scalability, reliability, and security.
• Optimize applications for higher throughput and maximum speed.
• Write clean, efficient, maintainable, and testable code.
• Troubleshoot, debug, and upgrade existing software.
• Optimize application performance for maximum speed and scalability.
• Participate in code reviews and contribute to a culture of continuous improvement.
• Ability to work effectively in a collaborative cross-functional team environment to define, design, and ship new features.
• Stay up to date with emerging technologies and industry trends to ensure that our systems remain cutting-edge.4+ years of experience in application development in C#, ASP.NET, MVC, REST, Azure SQL and familiarity using Azure IPaas (Azure functions, Azure service bus)

Required Skills:

• Bachelor’s degree in computer science, information technology, or a related field.
• Minimum of 6 years of professional experience in full-stack web application development with Python and JavaScript frameworks (e.g., React).
• Solid understanding of web development principles, including HTML, CSS, and JavaScript.
• Strong experience with server-side application development Python frameworks (e.g., Flask, FastAPI).
• Experience with SQL and database management systems (e.g., PostgreSQL, MS SQL, Snowflake).
• Proficiency with version control systems (e.g., Git).
• Strong understanding of RESTful API design and implementation.
• Knowledge of software development best practices, including Agile methodologies.
• Strong problem-solving skills, attention to detail, and the ability to work independently and as part of a team.
• Experience with containerization technologies such as Docker and Kubernetes.

Job title: .Net Developer
Work Location: Bangalore/Chennai
Experience: 5 - 7 Years
No of Openings: 4
Shift timing: 2.00 PM - 11.00 PM IST

Roles and Responsibilities:

• 4+ years of experience in application development in C#, ASP.NET, MVC, REST, Azure SQL and familiarity using Azure IPaas (Azure functions, Azure service bus)
• Good understanding of all SDLC Phases including Object-Oriented Design and Programming, REST API development, HTTP, MQ, JSON, XML
• Experience developing with microservice architectures, unit / integration tests and developing applications using a Test-Driven Development approach
• Excellent communication, collaboration, problem solving capabilities and ability to work with a team to accomplish a task
• Excellent Client Facing Communication mandatory

Required Skills:

• C#, ASP.NET, MVC, REST, Azure SQL, Azure IPaas & REST API
• HTML5, CSS, REACT, JavaScript / TypeScript
• Microsoft Azure Developer Certification
• Knowledge of Student Information Systems, CRM Systems, ERPs
• Experience with DevOps and CI/CD implementations

Job title: Test Engineer
Work Location: Bangalore/Chennai
Experience: 3 - 6 Years
No of Openings: 4
Shift timing: 9.00 AM to 6.00 PM IST

Roles and Responsibilities:

• Plan and prioritize automation testing activities.
• Write, design, and execute automated tests by creating scripts that run testing functions automatically.
• Maximize test coverage for the most critical features of the system.
• Determine the priority for test scenarios and create execution plans to implement these scenarios.
• Write documentation for automated processes, including test plans, test procedures, and test cases.
• Build and maintain test automation frameworks.
• Log and document bugs in the tracking system.
• Set up and maintain Continuous Integration and Continuous Deployment (CI/CD)

Required Skills:

• 4-6 years of experience in manual and automation QA testing.
• 2+ years of hands-on experience in automation testing using Selenium, Playwright, or similar frameworks.
• Strong understanding of software development lifecycle and QA methodologies.
• Experience in functional and regression testing of web and mobile applications.
• Hands-on experience in testing multi-channel commerce or ERP systems.
• Experience in testing web, finance, or eCommerce applications.
• Familiarity with Agile methodology and working in Agile teams.
• Work experience with offshore/nearshore/onshore models.
• Ability to work independently and as part of a team.
• Knowledge of CI/CD processes and experience integrating automated tests within deployment pipelines is a plus.

Job title: Soft Skill Quality Audit (Call Audit Job)
Work Location: Chennai (Ambattur and Perungulathur)
Experience: 6 Months to 5 Years
Education Qualification: Any Graduate

Roles and Responsibilities:

• Audits & Coaching:
• Conduct call and email audits to ensure compliance with company standards.
• Provide expert coaching to engineers based on audit and coaching findings.
• Deliver extended coaching sessions as needed.
• Perform audits using stratified sampling based on project needs to categorize and prioritize coaching needs.
• Calibrations:
• Participate in Joint Call Monitoring (JCM) internally to ensure consistency in performance evaluations.
• Conduct call listening activities with the operations team to gather insights and identify improvement areas.
• Actively participate in internal calibration sessions with the SSDE team.
• Client / Customer Interaction:
• Manage client transactions and ensure high-quality service delivery.
• Handle callbacks to address client concerns and feedback promptly.
• Continuous Improvement:
• Perform root cause analysis (RCA) to identify and resolve underlying issues.
• Monitor Critical to Quality (CTQ) metrics to maintain service standards.
• Contribute to continuous improvement (CI) initiatives to enhance operational efficiency.

Required Skills & Desired Skills:

• 6 months to 5 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with the ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job Title: Assistant Manager - Sales Enablement Specialist

Location: Bengaluru

Experience: 2-3 years | Industry: IT/ Tech Services

Positions:  2

Movate is looking for Sales Enablement Specialists/ Assistant Managers with IT/ tech services expertise to empower sales teams with targeted content, ABM, and hunting support. This role ensures our offerings remain top-of-mind for existing clients and prospects while improving sales effectiveness.

Key Responsibilities:

• Develop and execute a sales enablement strategy aligned with sales goals.
• Conduct custom research and cull out personalized pitches based on the customer scenarios
• Create targeted sales content (pitch decks, case studies, battle cards, brochures, emails, etc.) to support account-based marketing (ABM) and account growth.
• Equip sales teams with the right content assets and insights to enhance customer engagement.
• Collaborate with sales, marketing, CoE, and delivery teams to align messaging and strategy.
• Track and report on the impact of sales enablement initiatives.

Qualifications:

• MBA is required
• 2-3 years in sales enablement or presales support in IT/ tech services.
• Strong understanding of enterprise sales cycles, AI/ digital solutions, and IT/ tech services.
• Strong communication, research, problem-solving, and stakeholder management skills.
• Data-driven mindset with knowledge of sales performance analysis.