Movate

Job title: Business Analyst
Work Location: Chennai Guindy
Experience: 08-15 years
Education Qualification: Any Graduate
No of Openings : 5

Roles and Responsibilities:

• Requirements gathering and analysis, document business processes, and perform user acceptance testing.
• Experience in Business process model (BPM) and tools.
• Responsible for end to end, envisioning and designing the solution to address the business needs.
• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
• Manage scope, risks and issues.
• Prioritize requirements and create conceptual prototypes, mock-ups, wire frames, user stories etc. to deliver minimum viable product (MVP) and the final product.
• Collaborate with the project team, business team, UX team, technical teams, and end-users in eliciting the business/non-functional/technical requirements in detail to add to the product back log.

Required Skills & Desired Skills:

• Exposure and enterprise experience in functional domain.
• Understand current trends, tools and technologies.
• Good understanding of software development lifecycle.
• Good understanding of UX/UI understanding to define user stories to build application using the latest web/mobile technology tools.
• Understanding business needs / mapping it to the business processes.
• Hands on experience in agile project delivery.
• Good in conceptualizing and visualizing end to end business needs both at high level as well as detailed.
• Good in articulating the business needs.
• Good analytical and problem-solving skills.
• Good communication, listening and probing skills.
• Strong inter-personnel skills.
• Hands-on experience in Atlassian Jira.

Good-to-Have:

• Experience in product-based manufacturing domain.
• Experience and able to describe the Baseline Business Architecture, and Target Business Architecture.
• Ability to understand terminologies in web and mobile technologies in Angular,
• JavaScript, AWS, .Net, HTML5/CSS, SAP, Sales Force etc. and able to work along with team to meet the business requirements.
• Ability to test the applications built using web, mobile and analytical tools.

Preferred Certification:

• Business Analysis Expert Certification, CCBA.
• PMI-PBA - PMI Professional in Business Analysis.
• SAFe Agile Product Management.

Job title: Python Developer
Work Location: Chennai Guindy
Experience: 6-12 years
Education Qualification: Any Graduate
No of Openings : 3

Roles and Responsibilities:

• Convert large set of data from RDMBS to No SQL.
• Build data lake & configuration on delta tables. Computing & cost optimization.
• Use case and ready to build holistic frame works.

Required Skills & Desired Skills: 

• Person should be strong in Data Analysis.
• Hands on and working knowledge in Python
• Having good knowledge on RDBMS Any SQL

Job title: Senior Database Developer
Work Location: Chennai Guindy
Experience: 6-12 Years
Education Qualification: Any Graduate
No of openings:  7

Roles and Responsibilities:

• Conduct SQL objects code review & Performance tuning.
• work on Microsoft SQL and MYSQL DB.
• Strong knowledge of RDBMS and NoSQL Concepts with strong logical thinking and solutions.
• Expert in transaction databases (OLTP) and ACID property with handling large scale application databases.
• Consult application developer to provide suggestion / SQL's / PGSQL’s on DB with best solutions.

Required Skills & Desired Skills:

• Strong development knowledge in DB Design & development with 6+ Years’ to 10 Years experience (Postgres DB) – Mandatory
• Strong hands on writing complex PGSQL, procedure and Functions & prevent blocking and Deadlocks

Location: Inside Sales Specialist
Work Location: Chennai-Ambit
Experience:  3-7 Years
Education Qualification:  Any Degree
No of Openings: 3

Roles and Responsibilities:

• Key task will be to focus on managing end-to-end Inside Sales/Lead Gen operations
• The Specialists will be mapped to a specific GEO / Vertical of Movate and will focus on selling/setting meetings for the Salespersons with influencer/decision maker of the Potential Prospect (Client)
• The Inside Sales specialist role is a customer-facing role (C-level, Directors, and VPs) over phone and other channels.
• The Inside Sales specialist should have experience of selling services and solutions in any market.
• The Inside Sales specialists should be aware of IT technologies and the typical IT challenges that CXO's must deal with.
• The Inside Sales specialist is expected to articulate Movate’s Services/Solutions, messaging and positioning to the target customers and help sales in winning new business and achieve personal KRA's set.

Required Skills & Desired Skills

• SELF-STARTER, HUNTING skills are a MUST
• 1-3 years of experience of IT sales in any market or Customer Service in Global environment
• Good written and oral communication skills.
• Passionate about generating demand and building relationships with prospects
• Active in social networking, especially LinkedIn

Location: Onsite - Temple, TX
Education: High School Diploma
Experience:  2+ Years
No of Openings: 25+

Summary:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients, utilizing strong communication skills and problem-solving abilities.

Responsibilities:

• Handle inbound and outbound customer calls professionally and courteously
• Assist customers with product inquiries, orders, and issue resolution
• Maintain accurate customer records in the computer system
• Provide information about products and services
• Upsell products and services to customers when applicable
• Resolve customer complaints in a timely manner
• Collaborate with the sales team to meet customer needs

Required Skills:

• Proficient in computerized systems for data entry and retrieval
• Ability to commute to Temple, TX 76504 (Required)
• Ability to type efficiently and accurately
• Prior experience in client services or customer support is preferred
• Strong command of the English language, both written and verbal
• Exceptional phone etiquette and communication skills
• Sales experience is a plus
• Bilingual proficiency is advantageous
• Familiarity with call center operations is beneficial
• Shift Timings: Monday to Sunday – 7.00 am to 8.00 pm EST

Job Type: Full-time
Pay: $17.50 per hour
Expected hours: No less than 40 per week
Shift Timings: Monday to Sunday – 7.00 am to 8.00 pm EST

Benefits:

• Dental Insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Job title: Technical Billing Specialist
Location: South Jordan, UT (Onsite)
Education: High School Diploma
Experience:  2+ years of experience in a customer-facing role
No of Openings: 25+ openings

Roles and Responsibilities:

• Understand and resolve client billing issues, which includes working with standard billing tools and payment platforms
• Handling Customer queries.

Required Skills:

• Minimum High School Diploma
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field preferred (or equivalent work experience).
• Excellent written, verbal, and interpersonal communication skills across all organizational levels.
• Ability to work efficiently in a fast-paced environment.
• Familiarity with modern operating systems, such as MacOS.
• Proficiency in using ticketing systems like Salesforce Service Cloud or Zendesk.
• Strong analytical skills with the ability to present clear and actionable insights to customers.

Job title: Technical Support Executive - Voice Process
Location: Ambattur, Chennai
Experience: Minimum 1 year in Technical Support Voice.
Education:  Any Bachelor's degree

Roles and Responsibilities:

• Assisting the USA customers through Inbound calls
• Must have experience into handling international calls.

Required Skills & Desired Skills :

• Excellent Communication Skills both in Verbal and written communication.
• Must be flexible to work in rotational night shift. 
• Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Perks and Benefits:

• Doorstep cab service for pick-up and drop-off
• 15-day relocation accommodation support
• Provident fund for financial security
• Comprehensive medical insurance

Job title: Technical Support Executive - Live Chat Process
Location: Ambattur, Chennai
Experience: Minimum 1 year
Education:  Any Bachelor's degree
No of Openings:  10

Roles and Responsibilities:

• Assisting the USA customers through answering Live chats.
• Should be capable of handling multiple chats.

Required Skills & Desired Skills :

• Excellent Communication Skills both in Verbal and written communication.
• Must be flexible to work in rotational night shift. 
• Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Perks and Benefits:

• Doorstep cab service for pick-up and drop-off
• 15-day relocation accommodation support
• Provident fund for financial security
• Comprehensive medical insurance

Job title: Network Support Engineer
Location: Barranquilla, Colombia
Experience: 6 months
Education: Bachelor’s degree

Roles and Responsibilities:

• The role of the Network Engineer is to respond to troubleshoot tickets, act as the customer’s point of contact for reported problems and troubleshoot problems to resolution.
• This will involve extensive conversations with customers and other Network Engineers, duplicating the reported problem in the laboratory and, using extensive IP networking and network security knowledge to resolve the problem.

Required Skills & Desired Skills: 

• English Language with B2/B2+High School Diploma as a Minimum
• Experience in Support Engineers
• CCNA or equivalent required; CCNP or other certifications are desired

Job title: Customer Support Specialist
Work Location: Colombia
Experience: 6 months +
Education Qualification: High School
No of openings: 20+

Roles and Responsibilities:

• Answers inbound phone calls, Chat and emails from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Required and Desired Skills:

• Advanced English
• Team building and learning.
• At least 6 months of experience in Customer Service
• Great communication skills and interpersonal skills
• Good analytical and problem solving skills

Job title: Technical Project Manager
Work Location: Chennai Guindy
Experience: 12-16 years
Education Qualification: Any Graduate
No of Openings : 4

Roles and Responsibilities:

• Display Servant leadership and enable the Agile practices within the team through practice.
• Solid experience in Sprint activities, identifying priorities and dependencies.
• Good experience in effectively managing the product backlog using JIRA .
• Arrange and optimize product backlog.
• Help communicate the owner’s wish list to the project team.
• Organize scrum ceremonies.
• Ensure project deliverables are delivered on time with the right quality as per client standard practice and guidelines.
• Good Experience in Risk identification and mitigation.
• Track and control the schedule, resources, and costs.
• Coach Teams in Best Practices to achieve common project goal.
• Ability to drive 2 or more Scrum teams.
• Facilitate Scrum Collaborations and co-ordinate with the project stake holders.
• Implement changes and steps to increase the team’s productivity.
• Collaborate with other scrum masters to improve the methodologies’ efficiency.
• Remove impediments and foster an environment for high-performing team dynamics.
• Support SAFe principles and practices, identifying and eliminating impediments, and facilitating flow.
• Helps the team coordinate with other teams on the Agile Release Train (ART).

Required Skills & Desired Skills:

• Facilitate custom application development projects using Agile methodology.
• Coordinate with different project, business teams, scrum teams, technical teams, and end-users in achieving the corporate deliverables on-time.
• Capture meeting notes and track action items.
• Strong interaction with the Business, Business Process Engineer, Super Users, Systems Analysts, Software Specialists, UX Developers and Project Managers are essential.
• Collaborate with other IT and Business teams to enable the Project teams with high delivery standards.
• Have the capability to understand web and mobile development languages like AWS Cloud, Angular, JavaScript, .Net, HTML5/CSS, SAP etc. and able to work with them to meet the business requirements.
• Ability to handle the team dynamics.
• Sound knowledge in SAFe Agile practice.
• Should have good communication skills.
• Should possess fundamental knowledge on cloud platform.
• Prototyping Mindset in terms of Design thinking/Design Sprint approach with team.
• Project Delivery/Reporting
• Lead and coach scrum adoption
• Team Management

Certifications:

• Preferred “SSM or SASM or SA” in SAFe practice
• PMI Certification (Good to have)

Job title: Senior Data Scientist
Work Location: Chennai Guindy
Experience: 8-12 years
Education Qualification: Any Graduate
No of Openings : 5

Roles and Responsibilities:

• Comprehend business issues and propose valuable business solutions.
• Design Factual or AI/profound learning models to address business issues.
• Design Statistical Models/ML/DL models and deploy them for production.
• Formulate what information is accessible from where and how to augment it.
• Develop innovative graphs for data comprehension using d3js, dashplotly and neo4j.

Required Skills & Desired Skills:

• A strong level of proficiency in python programming.
• Practical knowledge and working experience on Statistics and Operation Research methods.
• Practical knowledge and working experience in tools and frameworks like Flask,PySpark,Pytorch,tensorflow, keras, Databricks, OpenCV, Pillow/PIL, streamlit, d3js, dashplotly, neo4j.
• Hands on experience in Analytics/AI-ML AWS services like Sagemaker, Canvas, Bedrock.
• Good understanding of how to apply predictive and machine learning techniques like regression models, XGBoost, random forest, GBM, Neural Nets, SVM etc.
• Proficient with NLP techniques like RNN, LSTM and Attention based models and effectively handle readily available stanford, IBM, Azure, Open AI NLP models.
• Good understanding of SQL from a perspective of how to write efficient queries for pulling the data from database.
• Hands on experience on any version control tool (github, bitbucket).
• Experience of deploying ML models into production environment experience (MLOps) in any one of the cloud platforms like Azure and AWS.

Job title: Node API Developer
Work Location: Chennai
Experience: 5-8 years
Education Qualification: Any Graduate
No of Openings : 6

Roles and Responsibilities:

• Adhere to estimates for completing the features/user stories.
• Develop unit testing of code components.
• Write well designed, testable, scalable and efficient code by following software
• development best practices.
• Collaborate and communicate effectively with other stockholders.
• Participate in the Agile / SCRUM development process as an individual contributor,
• sizing work items and completing sprint tasks
• Create technical documentation for reference and reporting

Required Skills & Desired Skills

• In-depth knowledge of the RESTful API design.
• Restful API development using Node Express.
• Solid understanding of Core JavaScript & Typescript.
• At least one RDBMS such as MySQL/Postgres/MSSql Server.
• Should be comfortable working with SQL queries, stored procedures, functions etc.
• Solid understanding of code versioning tools such as GIT
• Familiarity with newer specifications of ECMAScript.
• Familiarity with Agile development methodologies
• Experience in NestJS is a plus.
• Unit testing with Mocha/chai/Jest is a plus.
• Experience with Sequelize/TypeOrm is a plus.
• Experience with Redis/S3/SQS is a plus

Job title: Angular Web Developer
Work Location: Chennai
Experience: 5-8 years
Education Qualification: Any Graduate
No of Openings : 5

Roles and Responsibilities:

• Adhere to estimates for completing the features/user stories.
• Develop unit testing of code components.
• Write well designed, testable, scalable and efficient code by following software development best practices.
• Collaborate and communicate effectively with other stockholders.
• Participate in the Agile / SCRUM development process as an individual contributor, sizing work items and completing sprint tasks
• Integrate data from various back-end services.
• Create technical documentation for reference and reporting

Required Skills & Desired Skills:

• A strong level of proficiency in python programming.
• Practical knowledge and working experience on Statistics and Operation Research methods.
• Practical knowledge and working experience in tools and frameworks like Flask,PySpark,Pytorch,tensorflow, keras, Databricks, OpenCV, Pillow/PIL, streamlit, d3js, dashplotly, neo4j.
• Hands on experience in Analytics/AI-ML AWS services like Sagemaker, Canvas, Bedrock.
• Good understanding of how to apply predictive and machine learning techniques like regression models, XGBoost, random forest, GBM, Neural Nets, SVM etc.
• Proficient with NLP techniques like RNN, LSTM and Attention based models and effectively handle readily available stanford, IBM, Azure, Open AI NLP models.
• Good understanding of SQL from a perspective of how to write efficient queries for pulling the data from database.
• Hands on experience on any version control tool (github, bitbucket).
• Experience of deploying ML models into production environment experience (MLOps) in any one of the cloud platforms like Azure and AWS.

Job title: Business Analyst
Work Location: WFH
Experience: 3-5 Years
Education Qualification: Bachelor’s degree, preferably within a quantitative area (Operations, Accounting, Engineering, Economics, etc.)
No of openings:  1

Roles and Responsibilities:

• This role will work directly with both client and internal call center stakeholders to build, customize, generate and analyze reports that leverage a wide range of data sets to better understand efficacy of marketing initiatives, quality metrics, customer behaviors, and overall KPI attainment.

Required Skills & Desired Skills:

• 3- 5 years worked as a Business Analyst
• Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.
• Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
• Preference for Lean Six Sigma and COPC trained or certified
• Knowledge of Freshworks, Salesforce, or similar is a plus.