Contelli Experience Center

Contelli’s Personalized Virtual Agent, a conversational AI solution that provides instant help to employees for IT support issues. Virtual Agent (VA) engages with employees through natural conversation and provides them solutions instantly without any human intervention. Contelli VA helps customers to improve efficiency, enhance employee experience and enable business transformation across the digital workplace.

DEC leverages analytics and insights collected from digital engagement points (device, network, and application) to improve user experience. The platform takes predictive and proactive actions based on insights provided by monitoring parameters. Some of its key features are –

Predictive CSAT – Monitor device and user experience scores and proactively identify issues and ways to troubleshoot them before they occur

Self-healing – with 400+ pre-built scripts to resolve commonly occurring device issues, accelerate the adoption of self-healing for your employees

Software optimization – Gain insights into software usage and allocation based on user persona and take corrective actions to reclaim, share or retire software.

Integration with virtual assistant to proactively engage end users

Device compliance – enforce compliance and security based on user groups and personas

Contelli Digital Engagement brings together the right blend of IT solutions for customers to deliver highly personalized yet standardized to the core IT support experience. This is achieved by bringing together best of both high-touch and digital solutions.

High Touch Solutions –

Genius Bar Interactions – An interactive walk-up desk experience for all IT needs including lounge, smart locker, vending machine, kiosk, demo zone, and repair zone

Virtual Genius Bars – a cost effective virtual interface based remote IT support with the agility of anytime access through KVM over IP and video conferencing

Smart Lockers and Vending Machine – self-service device replacement, loaners / spares, and accessories provisioning

Digital Solutions –

Digital Ecommerce App Store and Device Store – An intuitive digital engagement medium that empowers employee with ease of access of consuming entitled applications and software at their fingertips with a PlayStore like experience.

Smart Remote Support – Enhance remote support for hardware and software issues with augmented reality based visual technical assistance using a digital platform such as use of camera, mobile app, AR / VR