Contelli Experience Center
Contelli delivers next-gen IT experience to customers and users through its smart insights-based experience center. Contelli Experience Center brings together the right blend of IT solutions to deliver ‘highly personalized’ yet ‘standardized to the core’ IT Support experience.
Contelli Personalized Virtual Agent
- Autonomous resolution – over 40% of the tickets can be resolved instantly, without any human intervention
- Ticket acceleration through triaging – more than 95% of tickets can be assigned to the right resolver group yielding a reduced MTTR.
- Ticket acceleration through approvals automation: Reduce approval cycles from days to minutes
- Cost reduction across IT, HR, Finance ops
- Enhanced employee experience and productivity
Contelli Digital Experience Center (DEC)
Predictive CSAT – Monitor device and user experience scores and proactively identify issues and ways to troubleshoot them before they occur
Self-healing – with 400+ pre-built scripts to resolve commonly occurring device issues, accelerate the adoption of self-healing for your employees
Software optimization – Gain insights into software usage and allocation based on user persona and take corrective actions to reclaim, share or retire software.
Integration with virtual assistant to proactively engage end users
Device compliance – enforce compliance and security based on user groups and personas
- Improve resolution time of IT issues and overall digital experience
- Up to 40% reduction in support calls and increase productivity.
- Up to 20% savings on software licenses by optimizing software usage & allocation based on personas
Contelli Digital Engagement Solutions
High Touch Solutions –
Genius Bar Interactions – An interactive walk-up desk experience for all IT needs including lounge, smart locker, vending machine, kiosk, demo zone, and repair zone
Virtual Genius Bars – a cost effective virtual interface based remote IT support with the agility of anytime access through KVM over IP and video conferencing
Smart Lockers and Vending Machine – self-service device replacement, loaners / spares, and accessories provisioning
Digital Solutions –
Digital Ecommerce App Store and Device Store – An intuitive digital engagement medium that empowers employee with ease of access of consuming entitled applications and software at their fingertips with a PlayStore like experience.
Smart Remote Support – Enhance remote support for hardware and software issues with augmented reality based visual technical assistance using a digital platform such as use of camera, mobile app, AR / VR
- Improve the resolution time of IT issues and the overall digital experience
- Up to 40% reduction in turnaround time on request fulfilment
- Up to 30%~40% contact Deflection to Self Service
Experience channel-less freedom
We have the omnichannel capabilities to provide seamless no-stitch experiences to your customers and remarkable business outcomes at lower costs.
- Augmented reality
- Social media
- Remote login
- Support App
- Supporting 160K customer’s associates and 123K vendors for a tech company
- Blend of digital and human-led support with a superior user experience and quality assurance
- Increased resolution rate from an average of 22% to 75%
- End-to-end digital workplace solutions for 3000 associates for an adtech company
- Device Lifecycle as a Service with UEM & workplace engineering
- Secured workspace and smart desk support
- Managed GSuite (Collaboration) platform provisioning & support
- Mac and Windows support
- Smart asset management and self-service provisioning
Read about the latest industry trends, technology breakthroughs, views of thought leaders and our perspectives to improve your business outcomes.
Related Key Offerings
Contelli Automation Center
Drive Intelligent Infrastructure Automation
- Faster time to market
- Cloud cost optimization
- Automated incident management
Contelli Experience Center
Deliver a superlative IT experience
- Enhanced employee experience
- Improve device compliance
- Intuitive digital engagement