Movate OnDemand for Lyft
Maximize the power of Lyft's driver community to offer them support whenever required, delivering on-demand driver experiences at scale while only incurring a fraction of your BPO expenses!
Key challenge
Lyft drivers are in demand, but due to the current shortage, acquiring new drivers may be challenging. Drivers are increasingly worried about ride rates, referrals, pay-outs, safety, and ratings, and they seek transparency.
Hence, providing great driver experiences and maximizing their earnings have become extremely important to keep them satisfied and establish a robust community of Lyft drivers.
Movate OnDemand is your right partner
Rather than paying BPOs to hire and train contact center agents, many of whom may have never driven or taken a ride with Lyft, partner with Movate OnDemand to leverage on-demand gig experts from your pool of loyal and experienced drivers to answer support questions quickly and effectively.
Movate OnDemand aims to
• Empower Lyft drivers to succeed throughout their driver journey
• Improve driver loyalty with exceptional experiences on Lyft platform
• Reinvest in Lyft’s top drivers while offering additional earning potential
Benefits for Lyft
$1.5M+
100
Earning
1 week
Real-world results
- To quickly and effectively manage a large backlog of support tickets while continuing to handle incoming requests
- To leverage digital solutions for better and faster support experiences
- Sourced top app users to provide peer-based support in a gig model
- Flexed by 10x to handle the massive surge in volume at the outset of the Covid 19 Pandemic
- Evolved from email-based support to AI-based chat support
- Chatbot developed with the client to ensure consistency, feel, and experience as the main website
Business outcomes delivered
35%
of digital support volume resolved by peer experts
#1
in quality across all 20+ BPO sites
67%
cost reduction
How we compare to traditional BPOs
Delivery partners are dependable and provide great value. But no matter how good partners are, there are significant weaknesses that make them expensive and inflexible. During periods of low volume, agents are idle. During seasonal peaks or major campaigns, customer wait times increase.
Movate OnDemand mitigates all these challenges. It blends gig peer experts for limitless flexibility, full-time support agents for resilience, and world-class AI/automation solutions for seamless support. In addition, Movate OnDemand can deliver the below-mentioned competitive advantages to Lyft that traditional BPOs might fail to deliver:
- Movate OnDemand
- Takes less than one week to onboard peer experts
- Scales by 4X without additional effort
- Offers outcome-based model
- Traditional BPOs
- Take almost three months to train agents
- Inflexible due to operational constraints
- Fixed hourly rate
Resource center
Read about the latest industry trends, case studies, views of thought leaders and our perspectives to drive tangible outcomes.
Get in touch with us
