Posted Date : 07th Aug, 2024
Job Category :
Philippines
Posted 2 months ago
Job title: Systems Engineer
Work Location: Asian Century Center, BGC, Taguig
Experience: 1-2 Years
Education Qualification: High School Diploma
No of openings: 2
Roles and Responsibilities:
- Strong quantitative and technical aptitude.
- Handle escalations from Tier 1 phone calls, emails, or monitoring alert
- Work support tickets that comin in via phone, email, or customer portal
- Collaborate with Team Members regarding resolutions to various customers
- Proven experience troubleshooting problems ranging from servers, network, and PC issues
- Must provide quality customer service skills in all forms of communication
- Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations
- Assist Tier 1 with responding to alerts and tickets from various monitoring systems
- Take ownership of tickets and customer interactions
- Engage in continued certification training to improve skillset
- Escalate issues to Tier 3 when needed and remediate client issues
- Report critical incidents or problems that become too complex for self-resolution
- Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends
- Assist the Operations Center staff as needed with special projects and other duties
Required Skills & Desired Skills:
- 1-2 years of experience in administering/supporting any of the following:
- LAN/WAN environments
- Office365 and Azure
- Network Operations Center
- Help Desk or relevant customer service skills
- Experience with PSA and RMM tools
| Job Level | 1-3 Years |