Operations Manager

Posted Date : 04th Dec, 2023

Job Category :

Colombia

Posted 1 week ago

Job title: Operations Manager

Work Location: Barranquilla, Colombia On-site

Education Qualification: Bachelor’s degree

Experience: Minimum 2 years’ experience

No of openings: 1

Roles and Responsibilities:

Lead, motivate and support a large team within a time-sensitive and demanding environment including setup and implementation of career development plans for all direct reports and problem resolution.
Manage timely data collection to update operations metrics to achieve productivity targets.
Partner with cross-functional support teams in improving the proprietary tools and systems.
Improvement Plans to eliminate errors and deliver excellent customer service.
Work closely with legal and safety departments to make sure activities remain compliant.
Conduct performance reviews and report delivery plans to upper management.
Handle escalations.

Required Skills:

Bachelor’s degree.
2+ years’ proven experience in an operations management position specifically within BPO companies. (+100 HC with direct and indirect reports) is a Must.
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word; Power point; Outlook).
Customer Management experience.
Critical thinking skills, resourceful and effective decision-making.
Exceptional conflict resolution, and problem-solving skills.
Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
Strong attention to detail.
Maintaining and increasing the efficiency of a business.
Support operational leadership in a variety of departments — from finance and IT to human resources and accounts payable.
Supervise, hire, and train employees, manage quality assurance programs, and strategize process improvements, among other things.
Ability to multi-task and juggle multiple high-priority issues simultaneously.
Advanced English.
Full availability.

Job Level

1- 5 Years