Posted Date : 08th Sep, 2023
Poland
Posted 2 weeks ago
Designation: Customer Support Representative – French
Location: Wroclaw, Poland
Experience: 6 months demonstrated customer service-oriented experience
General Duties
- Be the first point of contact for Customers regarding orders and inquiries
- Proactively assist fans to ensure a positive fan experience, through inbound and outbound contacts
- Field calls, emails, and chat message request from customers who have questions, comments, or complaints about our products and services
- Provide first contact resolution with a great experience
- Assist customers in placing orders/returning orders
- Provide information to customers regarding order status and product inquiries
Education and Experience:
- High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
- Experienced in call center environment (Preferred)
Requirements:
- 6 months in Customer Service
- Fluent in French and English
- Strong written and verbal communication skills
- Possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
- Love for sports
- Ability to convey a positive and professional image to customers and employees
- Experience effectively de-escalating customer concerns and handling objections
- Ability to maintain composure in high-pressure situations
- Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies, and procedures
Apply Now
| Job Level | Fresher / Entry Level |