Posted Date : 04th Dec, 2023
Job Category :
Mauritius
Posted 1 week ago
Job title: Customer Support Executive
Work Location: Ebene, Mauritius
Experience: Minimum 6 Months
Education Qualification: Min School Certificate
No of openings: 10
Roles and Responsibilities:
- As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
- You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
- You will make quotes, manage negotiations until the reservation is validated and additional products are sold
- You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
- You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
- You are available for the customer after the drop off of the car to answer questions and deal with any disappointments
Required Skills & Desired Skills:
- Prior experience in customer relationsÂ
- Prior commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
- Is tenacious and persuasive, with a strong results orientation
- Excellent oral and written communication skills in French and English
- Good telephone skills and service orientation
- Demonstrates commitment and perseverance
- Dynamic, rigorous and has a great capacity to adapt
- Willing to work weekends and shifts
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| Job Level | Fresher / Entry Level |