Posted Date : 11th Sep, 2023
Colombia
Posted 2 weeks ago
We are looking for a dedicated, ambitious and self-driven Customer Success Manager. As a Customer Success Manager you will work closely with our customers, build relationships with them and help them achieve their business goals through the use of our solution and play a pivotal role in overcoming any technical challenges.
Responsibilities
- Assist customers’ technical requests and take care of any technical issues
- Build strong customer relationships
- especially with key customer stakeholders and sponsors
- Provide an exceptional customer experience
- Make sure all deliverables arrive in good order on time and fulfill customers’ requirements
- Take initiatives in identifying growth opportunities
- Collaborate with our team to engage the relevant resources to resolve any issues quickly and efficiently with minimal disruption to our customers’ business
- Achieve and maintain a detailed and practical level of solution knowledge
Skills Required
- A proven track record of Customer Account Management or other relevant experience.
- Experience in managing multiple stakeholders and projects
- A listener who is customer-oriented and attentive to their needs
- Team player
- Good time-management skills
- Experience and strong knowledge in network security (like to have)
- Experience and strong knowledge in network security
Benefits and Perks
- Great environment
- Great offer
Apply Now
| Job Level | 1 – 2 Years |