Position Title: Customer Service Representative 1-3 Years’ Experience (French)
Number of Openings: 20+ positions
Location: Ebene Cyber City, Mauritius
Working Hours: CET (candidates would need to work in shifts)
Experience: 1-3 years of demonstrated customer service-oriented experience
Roles and Responsibilities:
- Providing support for Business Clients via phone, email, chat.
- Clarifying case properly in order to dispatch it to the appropriate group.
- Understanding customer concerns and addressing them effectively.
- Processing the request and providing a solution to the client if necessary (e.g. password reset, license generation, access issues)
- Ensuring customer satisfaction for services rendered.
- 1-3 years of demonstrated customer service-oriented experience
- Good communication skills in French
- Good level of English.
- Strong Customer service focus.
- Excellent communication skills.
- Passion for learning new concepts, technologies, and processes.