Join Our Team
Job title: Technical Support Engineer GERMAN
Work Location: Mauritius
Qualification: High School Diploma
No of openings: 7
Roles and Responsibilities:
- Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
Required Skills:
- Excellent verbal and written communication skills
- Good listening skills
- Problem analysis and Problem solving
- Customer service orientation
- Quick learner
Submit the form below to apply
Job title: Technical Support Agent L1
Work Location: UL/Terra Campus
Experience: Previous customer service experience (6 months) desirable in a technical background.
Education Qualification: High school Diploma is a must, studies in a technical field is a plus.
Roles and Responsibilities:
- Ticket support
- Customer support
- L1 Technical troubleshooting
Required Skills & Desired Skills:
- High school Diploma is a must, studies in a technical field is a plus
- Previous customer service experience (6 months) desirable in a technical background
- Technical studies or background
- B2+ or higher English level
Submit the form below to apply
Job Level | 1-6years |
Job title: Assistant Manager/ Manager – Analyst Relations
Work Location: Bengaluru
Education : Any Bachelor’s Degree – MBA is highly preferred
Experience: 3 – 5 years
Roles and Responsibilities:
- Own analyst responses to showcase organization capabilities for lead analysts. Manage end-to-end participation in analyst studies and coordinate with multiple teams. Maintain relationships with leading analysts for market insight.
- Identify key industry analysts, research firms, and influencers relevant to Movate’s industry and product services.
- Collaborate with internal stakeholders across business units and work with practice leadership to understand initiatives and actualize learnings to leading analysts.
- Support strategic planning and review process through ongoing collection, tracking, analysis and presentation of information related to business priorities, competitive intelligence, industry growth trends etc.
- Convert open-ended/ multi-dimensional ideas into clear narratives, solutions, or flows on slides
- Support thought leadership and strategic marketing activities to improve internal and external branding and ensure messaging is coherent with strategic priorities.
- Support demand generation team on 360-degree integrated marketing campaigns as required
Requirements:
- Experience in the range of 3-5 years
- Exhibit strategic, analytical, critical thinking and strong solutioning skills
- Strong business acumen, ability to understand abstract ideas, perform strategic analysis and delivery through execution with limited direction
- Knowledge and experience of customer service and IT industry is preferred
- Attention to detail, with ability to learn new concepts quickly
- MBA not mandatory but will be preferred
Submit the form below to apply
Job title: Technical support Engineer
Work Location: Chennai
Experience: 1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 60+ Openings
Roles and Responsibilities:
- Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
- Necessary documentation of calls.
- Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.
Required Skills & Desired Skills
- 1-5 Years relevant work experience
- Excellent communication skills.
- Graduation is mandatory,
- Flexible to work in US Shifts (Rotational Night Shifts)
Document to carry:
- Updated CV
- Academic qualifications documents
Submit the form below to apply
Job title: Customer Support Representative
Work Location: Ebene, Mauritius
Experience: 0-6 Months (Freshers can also apply)
Education Qualification: SC (School Certificate)
No of openings: 50+ Openings
Roles and Responsibilities:
- As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
- You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
- You will make quotes, manage negotiations until the reservation is validated and additional products are sold
- You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
- You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
- You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.
Required Skills & Desired Skills
- Experience: 0-6 Months (Freshers can also apply)
- Excellent oral and written communication skills in French and English
- Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
- Prior experience in customer relations is highly preferred
- Is tenacious and persuasive, with a strong results orientation
- Good telephone skills and service orientation
- Demonstrates commitment and perseverance
- Is dynamic, rigorous, and has a great capacity to adapt
- Willing to work weekends and shifts
Documents Required:
- Updated CV
- Current employer’s Last 3 months’ Payslip (If any)
- Attestation letter of your recent employer (If any)
- Academic qualifications documents
- National ID Card
- Utility Bill
- Passport Size Picture
Submit the form below to apply
Recruitment fraud alert
The team at Movate has been alerted about fraudulent messages, hoax emails from certain employment agencies, and people requesting candidates for money in exchange for a position at Movate.
Movate is a merit-based employer and does not authorize any agency or individual to collect money or request a security cash deposit for employment at Movate.
As a job seeker, please be wary of the following guidelines to identify hoax job offers and emails:
- We don’t send job offers from email services like Gmail, Rediffmail, Yahoo mail, Hotmail, and other email ids.
- We never request money for any purpose before, during, or after the hiring process.
- The Movate recruitment team does not collect personal information or sensitive documents like bank account details or credit card information for hiring a candidate.
Stay safe and stay vigilant.
Employment Verification
For employment verification inquiries, kindly reach out to our dedicated team at employment.verification@movate.com. We’ll assist you in confirming relevant employment details at the earliest.