Category: Technology & Xaas
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Digital transformation and brand management of a global leader
CLIENT PROFILE The client is a global leader in manufacturing upscale cosmetics, including quality skincare, makeup, fragrance, and hair care. Their products include over 1,000 brands with a presence in 50 countries. CLIENT CHALLENGE The client realized that branding was essential to creating differentiation and competitive advantage in their industry. Their core technology platform was
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Modernize customer interfaces and create new revenue streams
CLIENT PROFILE The client is a major global networking company operating out of 25 countries and producing basic hardware such as cable modems, AC routers, range extenders, adapters, and premium hardware routers and software for various consumers, businesses, and service providers. CLIENT CHALLENGE With changes in networking support trends and rising customer expectations, the client
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Digital assurance and engineering services drives CX for a leading video streaming services company
About The Client The client is a leading provider of video streaming services to television across homes in the US. They also manufacture digital media players and partner with various over-the-top content providers to deliver streaming video content. Client Challenge Being a leading streaming and entertainment services provider, the client has millions of subscribers across
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Powering CX with efficient and always-on IT infrastructure
Synopsis Global IT helpdesk for L2 support IT applications and support for external facing Infra: stores, supply chain, POS, FRS (Finance Retail Service), corporate systems Cloud & compute: Maintenance services for cloud & compute systems, application & database servers Self-heal framework to identify and pre-empt critical failures in the web applications Autobots for cognitive FAQs,
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Empathetic Support Through a Gig Support Model
ABOUT THE CLIENT The client is a provider of telecommunications, media, and technology services. The company offers wireless communications, data/broadband and internet services, local and long-distance telephone services, telecommunications equipment, managed networking, and wholesale services. THE CLIENT CHALLENGE The client was experiencing massive daily call volumes and didn’t have any surge coverage mechanism to quell
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Gig Support Increases CX for an American 3D Design
About the Client Our client is an American multinational software corporation that makes software products and services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries. The Client Challenge The client’s software is the industry’s standard design tool for making complex and complicated products that end up in the real world. They have
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Test environment automation for a US-based personal care organization
About the Client An American direct sales cosmetics and personal care products company with global wholesale sales over $4 billion. The Client Challenge The client had a legacy infrastructure with applications working in silos. Their heterogenous computing environment had dependencies between many different platforms, technologies and tools such as Sitecore CMS, REST API, Layer 7
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Performance management increases agility and CX for a large private bank
CLIENT PROFILE The client is a private bank working as a microfinance lender and started operations in 2007. The bank operations are in India and have 400+ branches across the country to serve customers. The bank invests a lot in technology to enable a digital framework for transactions. They currently offer banking and financial services
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Revenue enablement for a global leader in SaaS-based E-Signature products
The Client Challenge Operating through a subscription model, the client wanted to ensure they generate higher recurring revenue by increasing their web subscription sales, optimizing sales efficiency, and keeping subscribers satisfied through the sales cycle. They were also looking to improve customer relationships, retain and grow their existing subscriber base through innovative cross-selling and upselling
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Increasing Basket Size And Customer Loyalty
About the Client The client is a 150+year-old clothing and accessories retailer headquartered in the UK. Their main brand is footwear, and they have a global presence with over 1,400 branded stores and franchises. The client’s global customer base made providing support a challenging one. The client wanted to increase revenue margins, create a priority