Category: Retail and E-commerce
-
Powering CX with efficient and always-on IT infrastructure
Synopsis Global IT helpdesk for L2 support IT applications and support for external facing Infra: stores, supply chain, POS, FRS (Finance Retail Service), corporate systems Cloud & compute: Maintenance services for cloud & compute systems, application & database servers Self-heal framework to identify and pre-empt critical failures in the web applications Autobots for cognitive FAQs,
-
Test environment automation for a US-based personal care organization
About the Client An American direct sales cosmetics and personal care products company with global wholesale sales over $4 billion. The Client Challenge The client had a legacy infrastructure with applications working in silos. Their heterogenous computing environment had dependencies between many different platforms, technologies and tools such as Sitecore CMS, REST API, Layer 7
-
Performance management increases agility and CX for a large private bank
CLIENT PROFILE The client is a private bank working as a microfinance lender and started operations in 2007. The bank operations are in India and have 400+ branches across the country to serve customers. The bank invests a lot in technology to enable a digital framework for transactions. They currently offer banking and financial services