Category: Emerging hypergrowth brands
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Digital transformation and brand management of a global leader
CLIENT PROFILE The client is a global leader in manufacturing upscale cosmetics, including quality skincare, makeup, fragrance, and hair care. Their products include over 1,000 brands with a presence in 50 countries. CLIENT CHALLENGE The client realized that branding was essential to creating differentiation and competitive advantage in their industry. Their core technology platform was
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Powering CX with efficient and always-on IT infrastructure
Synopsis Global IT helpdesk for L2 support IT applications and support for external facing Infra: stores, supply chain, POS, FRS (Finance Retail Service), corporate systems Cloud & compute: Maintenance services for cloud & compute systems, application & database servers Self-heal framework to identify and pre-empt critical failures in the web applications Autobots for cognitive FAQs,
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Increasing Basket Size And Customer Loyalty
About the Client The client is a 150+year-old clothing and accessories retailer headquartered in the UK. Their main brand is footwear, and they have a global presence with over 1,400 branded stores and franchises. The client’s global customer base made providing support a challenging one. The client wanted to increase revenue margins, create a priority
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Enterprise Product Services flyer
Simplifying complex support ecosystems for enterprises Movate’s enterprise product services help organizations to simplify their complex technology support ecosystems. Our overarching expertise across the enterprise ecosystem with multilingual support helps you drive superior customer experiences, agility, operational efficiencies, and competitive differentiation. Flagship Platforms Movate Edison : CX transformation platform for B2B and B2C customer journeys
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Movate OnDemand Brochure
What if your best customers provide world-class support? Movate OnDemand Reimagine customer experience with the power of gig Movate OnDemand is an ecosystem of on-demand services that combine the power of a gig platform built on patented technology with gig peer experts to provide an elevated, personalized and frictionless peer-to-peer support experience across multiple channels.
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Amazon Connect Contact Center Part 2
Flexible. Scalable. Cost-ecient. Movate + Amazon Connect advantage All-inclusive package – Messaging, omni-channel, conversational AI, journey orchestration, and more Ready-to-use integrations – CRM, WFM*, Work@Home, smart routing, open APIs Unmatched delivery expertise – Best practices and operational frameworks on Amazon Connect Outcomes based delivery model – Commitment to delivering business outcomes Advanced consulting partner with
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Unleash The Power Of Digital Associates
Supercharge your CX & be future-ready Ranked 6 globally in Digital Associates services Ranked 5 in Voice of Customer category MARKET OUTLOOK AI & cognitive technologies are transforming enterprises 375 Million or roughly 14% of the global workforce may need to switch occupational categories such as digitization and automation by 2030 as advances in artificial
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Driving Digital Customer Experiences Through Predictive
Digital assurance and engineering drives CX for a leading video streaming services company About the Client The client is a leading provider of video streaming services to television users across homes in the US. They also manufacture digital media players and partner with various over-the-top content providers to stream video content. The Client Challenge Being